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      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      73% would recommend to a friend

      (1,871 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      67% approve of CEO

      50% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.5

      Work/Life balance

      3.3

      Senior management

      3.2

      Career opportunities

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Nov 21, 2018

      Not recommended albeit the benefits that are mirrored

      Retail manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employee benefits (machine, monthly coffee allowance, defined contribution pension plan through Nestlé, health and dental insurance) Decent Salary Development opportunities abroad Sexyness of brand...although when you think of its environmental impact..less sexy

      Cons

      Low organizational maturity Poor internal organization and communication Unrealistic targets The ethical conundrum of working for Nestlé / being its main profit center Very high burnout and turnover rate

      3.0
      Aug 24, 2018

      B2C

      Coffee specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      descent benefits good coffee 401k free coffee

      Cons

      lack of opportunity frequent changes toxic environment no incentives for individual contributions no schedule flexibility

      avatar
      Nespresso Response
      7y
      Hello, We are proud to offer competitive benefit programs and great perks, and we also have several recognition programs available to celebrate our employees. In fact, our Real Recognition program is set up for employees to earn valuable points through individual rewards, and our new Workplace internal social media platform is a great tool for employee engagement and recognition market-wide. Our talent is key to our success, and many of our employees have grown with us by taking advantage of the many learning and development programs we have to offer here at Nespresso USA. All my best, Guillaume Le Cunff President & CEO, Nespresso USA
      5.0
      Jul 27, 2018

      Manager in Customer Facing Environment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at Nespresso, USA you have the ability to really change processes and ways of working to best service the Customer. Senior Management is always open to listening and activing ideas that add value and make for a better customer experience. Work life balance is great and benefits are outstanding!

      Cons

      Sometimes outdated technology in the company can slow down execution and we could use an upgrade in our CRM tools. I think most companies face that issue, as technology is always changing

      avatar
      Nespresso Response
      7y
      Hello Nespresso Manager, It’s great to read that you have been working to change processes and ways of working, and that Senior Management has been open to listening and activating ideas with you. I’m always interested in hearing new ideas that add value – please contact me when you want to share. Our technology tools have been undergoing updates, but if you have ideas for improvements, I encourage you to share with our IT team. We’re here to help and always looking to improve. Thanks very much, Guillaume Le Cunff President & CEO, Nespresso USA
      Viewing 100 - 102 of 1,871 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,221 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.