Nespresso reviews

3.8

73% would recommend to a friend

(1,871 total reviews)
avatar

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
5.0
Sep 29, 2025
Recommend
CEO approval
Business Outlook

Pros

great customer experience, great employee benefit, friendly environment

Cons

long hours, must be attentive to details

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Nespresso Response
8mo
Hello Colleague, We are grateful for the feedback you've shared about your experience at our company. It is delightful to read that you enjoy working with customers and find the environment friendly. At Nespresso, we understand the importance of fostering a pleasant atmosphere for our people, and we want to thank you for recognizing our efforts in this area. In addition to this, we are also proud to offer our employees various perks and benefits as a part of our Total Rewards package. Regarding the cons you mentioned, it is unfortunate to hear you are not satisfied with your work hours. Our people are our top priority, and we are constantly striving to create a healthy work environment and to find the right balance between the business needs while also ensuring that our team members have a comfortable schedule. We would welcome hearing more about your concerns. Please, don’t hesitate to reach out to your local HR team, so we can look further into what you raise and improve. We wish you well in your journey with us. Thank you.
3.0
Sep 27, 2025

Retail

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great benefits for a retail job, LSA account, free machine & competitive pay

Cons

poor store layout & inconvenient to shoppers

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Nespresso Response
8mo
Hello Colleague, Thank you for taking the time to share your experience with us. We are glad to hear that you enjoy our Total Rewards package. Regarding the store layout, thank you for providing your feedback. We will pass this on to the applicable team as we are always looking to improve the experience of our consumers and employees. We wish you continued success in your role with us. Thank you.
1.0
Sep 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Well known brand in the market, looks good on your CV • Free coffee (yes, at least you’ll stay awake)

Cons

Be very careful who you are dealing with. No one cares about your opinion—neither HR, nor your manager, nor even your manager’s manager. Your voice won’t matter, but your stress level will.

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Nespresso Response
8mo
Hello, Thank you for sharing your thoughts about your experience with us. We’re glad to know that you appreciate the strength of our brand and the perks we provide, including complimentary coffee. We also acknowledge your concerns regarding communication and the importance of employee feedback. It’s essential for us to create an environment where all voices are heard and valued. We take your insights seriously and are committed to exploring ways to enhance our practices and support our employees better. If you have any further suggestions or concerns, please don’t hesitate to reach out to your former local HR team. Wishing you well in the future. Thank you.
Viewing 73 - 75 of 1,871 Reviews

Glassdoor has 3,220 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.