Nespresso reviews

3.8

74% would recommend to a friend

(1,867 total reviews)
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Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,867 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent work environment Recognition based on performance

Cons

Salary not up to the range

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Nespresso Response
3d
Hello colleague, Thank you for taking the time to share your insights on working at our company. It is pleasant to read you recognize our efforts in creating a supportive environment where everyone is cherished. Regarding the drawbacks you brought to our attention, we understand the importance of salary for employee motivation. At Nespresso, we appreciate the effort of our people and regularly review our compensation structure to ensure that it remains competitive within the market. Your feedback is valuable to us, as we constantly seek to improve. You are always welcome to reach out to your local HR team to share further your concerns. Wishing you much success in your journey with us. Thank you.
5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Working as a Coffee Specialist at Nespresso helped me develop strong communication, customer experience, and sales skills in a premium retail environment. Great training, supportive team, and daily interaction with diverse customers.

Cons

The role can be demanding during peak hours and KPI-focused, but overall it’s an excellent experience for personal and professional growth.

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Nespresso Response
1w
Hello colleague, Thank you for sharing your review with us. We are delighted to read you value various skills you acquired while working at our company. It is important to us to foster a welcoming environment where everyone can grow and succeed. Regarding the points you highlighted, we strive to provide exceptional service, and we recognize that this sometimes can be demanding. At Nespresso, we greatly appreciate our people and their the efforts of in delivering quality results, and we constantly make sure that everyone is well-equipped and supported. Your insights are much appreciated, as they help us improve. You are also always welcome to reach out to your HR or management team, so we can look further into what you raise. We wish you the best in your journey with us. Thank you.
3.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Commission John Lewis is a nice place to work Coffee

Cons

Mystery Shopper Pressure Hard to get off shifts

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Nespresso Response
2w
Hello, Thank you for sharing your feedback regarding your experience with us. We appreciate your positive comments about the remuneration structure and the availability of coffee. Regarding the pressure from mystery shopper evaluations, it is crucial for us to cultivate an environment where employees feel confident and supported in their roles. Additionally, we understand that securing time off can be challenging, and we are continuously exploring ways to improve our scheduling practices to better accommodate our team. We will share your insights with the relevant team to enhance our workplace conditions. Wishing you all the best in your future endeavors. Thank you.
Viewing 4 - 6 of 1,867 Reviews

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