Nespresso reviews

3.8

74% would recommend to a friend

(1,877 total reviews)
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Alfonso Gonzalez Loeschen

68% approve of CEO

49% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,877 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Jul 23, 2023

bad jib

Recommend
CEO approval
Business Outlook

Pros

good munny good good munny

Cons

possibly the most insufferable customer demographic ever

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Nespresso Response
2y
Hello, Thank you for sharing your feedback with us. While we are glad to hear that you value the compensation and financial benefits we provide, it's unfortunate you are not completely satisfied with your experience dealing with customers. Our company is growing and evolving, and we would like to appreciate your efforts in supporting Nespresso's market goals and providing the best customer support. Also, we strive to strike the right balance between offering attractive deals to our customers and ensuring that our coffee specialists have the support they need to succeed. Given the improvement areas you outlined, we encourage you to share further specific challenges with your former HR team. We wish you success in your new endeavors. Thank you.
2.0
Jul 21, 2023
Recommend
CEO approval
Business Outlook

Pros

Mostly for benefits and the brand image

Cons

Lack of unity and engagement

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Nespresso Response
2y
Hello Colleague, Thank you for your feedback. While we are glad that you recognize many benefits we provide as a part of our Total Rewards package, as well as the image of our brand, it is disappointing to read the cons you highlighted. We are a company with strong values and culture, which cares for employees. At Nespresso, it's important for us to build a friendly, supportive and collaborative place to work, where people respect, help and inspire each other to grow and succeed. This feedback is important and valuable to us, as we constantly seek to improve. We would like to hear more from you to look into your concerns. Please feel free to contact your local HR or Management team. Wishing you continued success at Nespresso. Thank you.
1.0
Jul 18, 2023

not bad

Recommend
CEO approval
Business Outlook

Pros

good first job to have especially as a student. you get free machine

Cons

terrible team leads. hours of standing with uncomfortable shoes

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Nespresso Response
2y
Hello, We appreciate your review and feedback. While it is good to hear you enjoyed various perks we provide to our employees as a part of our Total Reward package, it is disappointing to read the cons you highlighted. At Nespresso, we invest a lot in our leaders and employee’s development, so everyone can work together well and achieve what they aspire in their careers. In addition to this, our people are our top priority, and we always strive to offer safe and comfortable working conditions for them. This feedback is important and valuable to us, as we constantly seek to improve. We would welcome hearing more specifics from you. Please, don’t hesitate to reach out to your former local HR team. We wish you well with your new endeavors. Thank you.
Viewing 493 - 495 of 1,877 Reviews

Glassdoor has 3,233 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.