Nespresso reviews

Bosses are all about targets! Targets! Targets! And nothing else matters to them! Very poor value system. Associates' personal development doesn't mean a thing to the bosses. Bosses also often have their favourites who they manipulate incoming/big sales leads for, handing these leads to them even when it shouldn't have gone to them but to someone else instead. Bosses hire more heads and push up the target bar for each individual to unrealistic levels so that at the end of the day when all the individual achievements are pulled together, the collective results are far higher than what the HQ in Switzerland is expecting from the UK business, thereby making the bosses look good but leaving behind a huge number of frustrated and unfulfilled associates. Little or no attention paid to relevant associate training. Most of what they spend time training you on is how their coffee is sourced and why it's the best quality of coffee from the farms. Zero training on core functions of the job. So you're left to your devices to swim or sink! Generally, a huge disappointment considering the business's status as part of the Nestlé family.

Micromanaging. Focus on unrealistic sales targets. Use public holidays as an excuse to push unattainable expectations on staff. Holidays not granted even with 6 months notice. Senior coffee specialists and champions perform roles usually fulfilled by management or specialists with qualifications. Expectations of them are far too high, especially considering they are unlikely to have qualifications in stock management or health and safety and are not paid any more for the extra work load. Contacted on days off and late nights for trivial things. Tills use an absolutely terrible system, leading to many mistakes in processing orders and delays resulting in disciplinaries for staff and customers left disgruntled. High number of complaints, inconsistency in how to deal with them. Rules and procedures are contradictory and it seems like new things get briefed out every week. Bonus is very low and isn't worth getting excited about. HR and management often unhelpful and rude if you have an issue. Training is monotonous. Staff are totally demotivated, high staff turn over. Unprofessional management style. Lots of gossip and favourites. No progression, no transparency. Manipulation by management.