Pros
Free coffee machine Good discount on machines Coffee allowance Focus on recycling and sustainability
Cons
Micromanaging. Focus on unrealistic sales targets. Use public holidays as an excuse to push unattainable expectations on staff. Holidays not granted even with 6 months notice. Senior coffee specialists and champions perform roles usually fulfilled by management or specialists with qualifications. Expectations of them are far too high, especially considering they are unlikely to have qualifications in stock management or health and safety and are not paid any more for the extra work load. Contacted on days off and late nights for trivial things. Tills use an absolutely terrible system, leading to many mistakes in processing orders and delays resulting in disciplinaries for staff and customers left disgruntled. High number of complaints, inconsistency in how to deal with them. Rules and procedures are contradictory and it seems like new things get briefed out every week. Bonus is very low and isn't worth getting excited about. HR and management often unhelpful and rude if you have an issue. Training is monotonous. Staff are totally demotivated, high staff turn over. Unprofessional management style. Lots of gossip and favourites. No progression, no transparency. Manipulation by management.
