NEXT reviews

3.6

62% would recommend to a friend

(7,989 total reviews)
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Simon Wolfson

61% approve of CEO

48% positive business outlook

NEXT has an employee rating of 3.6 out of 5 stars, based on 7,989 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NEXT employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews
2.0
Feb 4, 2023
Recommend
CEO approval
Business Outlook

Pros

Good opportunity for problem solving, members of staff are hard working and dedicated, day to day responsibilities are varied.

Cons

There is a poor/almost non existent provision of leadership training. The leader/management dichotomy is poorly understood, and seldom applied. Toxic leadership traits are rife throughout the company. They have become so prolific as genuinley skilled leaders leave the company to work elsewhere as there are few motivating factors to remain at NEXT (poor pay, removal of cash bonus for coordinators, lack of CPD). As such the individuals who remain at NEXT and hold management positions are often out of their depth and lack the neccessary emotional intelligence, patience, and professionalism that are generally expected of individuals holding a command role. While this is by no means a universal role, as talented leaders do work their way up the promotion ladder in the company, one feels that it is generally a rare pleasant occurence, as opposed to a general occurence.

1.0
Oct 25, 2022
Recommend
CEO approval
Business Outlook

Pros

Lovely campus and great restaurant

Cons

Incompetent management with little relevant skills who only promote young ‘ yes’ people Dreadful communication Low morale amongst team . Passive aggressive managers

1.0
Aug 26, 2022

Worst place to work ever.

Recommend
CEO approval
Business Outlook

Pros

The team who worked with me, as in the other call centre agents made this place bearable. I had a few heart of gold managers but the rest were useless and problematic.

Cons

1. management are incompetent and do nothing to help the team or offer support/guidance 2. work culture is TOXIC. If your next of kin died, you're still expected to go to work. If you're so sick you can't even speak or stand, they will guilt you for not showing up. More than two sick days and you're fired. 3. hours are unsociable and long. If you work here and unless you the morning shift which is almost impossible to get, you will not have a life at all. The night/evening team should be paid more. 4. Just a terrible work place with too much politics and a bunch of egotistical people running it.

Viewing 85 - 87 of 7,989 Reviews

Glassdoor has 9,087 NEXT reviews submitted anonymously by NEXT employees. Read employee reviews and ratings on Glassdoor to decide if NEXT is right for you.