MetLife reviews

3.7

67% would recommend to a friend

(6,440 total reviews)
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Michel Khalaf

82% approve of CEO

67% positive business outlook

MetLife has an employee rating of 3.7 out of 5 stars, based on 6,440 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MetLife employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

6K reviews
1.0
Sep 1, 2013

Trouble!!! Trouble!!!

Recommend
CEO approval
Business Outlook

Pros

Size/critical mass would lead one to believe that there are advantages, but there simply AREN'T!!!

Cons

Truth is, the company is spiraling. Employee morale is seriously low. In my 23 years, I have never seen an organization lose it's way the way Met has. They espouse a 'Customer Centricity' model, and pay ZERO attention to the customer. Due to the move to North Carolina, several people have been laid-off and those that are left are paralyzed by the state of the organization. It's very sad that a company with this rich a history has gotten to this point! There are strong concerns from the field about the commitment to career distribution. Everything that is being done looks more and more like a direct to client focus. After all these years, I am now ACTIVELY looking for a new 'HOME'!!! What a sad state...

2.0
Aug 22, 2013

No longer a great place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work/Life balance - most employees work a traditional 9-5 day Decent benefits Being a large company - good resume builder Pockets of good teams to work on Many perks for cultural events (i.e. free museum access, discount tickets etc.)

Cons

Constant change leaving no semblance of job security Downsizing has left too few workers to cover necessary functions Little concern for employees from Management (constant downsizing, job relocations) Very cheap - don't expect even the basic expense reimbursement (i.e. lunch while traveling) Horrible IT support - don't expect to have even basic IT needs met - often being told "it's not my job" or simply, "we can't help you" Middle management only looking out for themselves due to fear of losing job No visibility to upper management in most roles due to large and complex layers of management Even high performers aren't guaranteed current jobs or positions in other parts of the company Low salaries, but high expectations of employees Antiquated technology - both internal and customer facing Due to size of company, procedures slow down and inhibit job functions and growth

2.0
Jun 23, 2013
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits - 401(k) with 3% match, plus a pension. Work-life balance for me personally is very good; however, one's experience as far as work/life balance highly depends on one's department and team.

Cons

Has been reorganizing on a consistent and non-stop basis since 1996. Change can be good and is often needed; however, this company reorganizes too often and changes direction constantly. One year I actually had 9 bosses - they were either fired, quit or moved to another team. Major reorgs have meant major layoffs. At MetLife, you are always waiting for the other shoe to drop (being laid off). It is a culture of fear and instability. Instability for one's job, structure of one's area and the business objectives of the company down to one's area. Right now, the company has decided there is no growth opportunity in the US individual market so here is very little investment there. In fact, the company is moving most of corporate individual market employees (known as "retail") to North Carolina because they feel the real estate and talent pool are cheaper and they do not need the caliber of talent found in the NY metro area (including NY and CT) and other metro areas in the US. Senior executive management (CEO and down a few levels) are unpredictable and extremely short sighted. They have taken what was once a great company for its customers and employees and turned it into a cold, chaotic company that can't focus. If you accept a corporate position at this company - especially in NC when those offices open - be prepared for the instability and insecurity. In NC, the organization will be new - which mean the reorging will be fast, furious and even more often than it has been over the last several years. Proceed with great caution and give careful consideration. After more than 15 years with this company as a top-rated employee, I have been actively job searching. What senior management has done to this company's culture, values and focus is beyond disappointing and I am personally saddened by its misguided direction.

Viewing 511 - 513 of 6,440 Reviews

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