Where do I even start. The pay for the position that i am in is pathetic and borderline insulting. Metlife boast about its customer centricity, but in all reality the only thing that matters to Metlife is money and it shows. It shows in the turn over rate, it shows in the absolute joke for training that you receive. (No lie product training for my line was 5 weeks and i barely learned a third of what I actually needed to know to do my job. What's worse is I have repeaditly asked for additional training on subjects that I still have problems with after being there for over a year and my request are constantly ignored.) it shows in Metlife's website both for clients and agents cause neither ever works. It shows when we are encouraged almost daily to lie to customers because of the numerous system issues that arise each day from the horrible computer program Metlife created and uses for its annuities accounts.
That and on top of the stress of the job make me so miserable everysingle day that I literally cry at my desk cause I hate my job so much.
Management acts as if they care for their employees opinions through weekly meetings, chats with upper managment and an absurd amount of surveys they expect you to complete, but after my first survey submission and chat with upper managment it became very very clear that Metlife cares 0 about its employees job satisfaction, happiness, or securness. They simply want their employees to have the illusion that Metlife cares
And worst of all the company makes their employees in their annuities department jobs as difficult and stressful as possible by providing little to no actual support, apart from chat rooms that no one ever responds in, and just continues to pressure and push for unrealistic goals.
They also use a third party processing company in India that makes literally so many mistakes that it cost Metlife customers and money everysingle day. They process withdrawals on wrong accounts, apply request to wrong accounts, process things that were never even requested in the first place. I've seen them cost customers hundreds of thousands of dollars from their mistakes and they not held accountable at all.
Excessive micro management.
0 room for advancement.
