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      Mercer

      Part of Marsh

      Engaged Employer

      Mercer reviews

      3.7

      69% would recommend to a friend

      (6,647 total reviews)
      avatar

      Pat Tomlinson

      40% approve of CEO

      61% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Work/Life balance

      3.6

      Career opportunities

      3.3

      Senior management

      3.3

      Compensation and benefits

      Mercer has an employee rating of 3.7 out of 5 stars, based on 6,647 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mercer employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      7K reviews
      2.0
      Jul 9, 2019

      Deadend job as a PSR

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      PTO, and barely that because the days you need are blocked.

      Cons

      Management/TL doesnt value employees especially those of color. My OT hours were put in AFTER i realized it wasnt on my paycheck and contacted HR. Also, numbers are more important than anything. If your stats arent up to par, you get treated like crap. After being told i wouldnt get a raise, they had the nerve to add more tasks on to my work load. The cost of living is going up yet they dont give raises. On top of many other things i have to deal with rude and disrespectful callers on a daily basis. There are no opportunities to move up. I have been more stressed and angry since I've started here and i cannot wait until i get hired somewhere I'm appreciated. Oh and what type of company makes their employees work on Friday July 5th when we have weekends off??? Make it make sense!!

      avatar
      Mercer Response
      6y
      Mercer colleague, Thank you for the feedback you have provided. We take a great deal of pride that our company’s greatest value comes from the collective talent and diverse experiences of our colleagues. Our diverse and inclusive culture is very important to all of our colleagues – so while we are disappointed to hear your experience, we appreciate your candid feedback. We make every attempt to be transparent with colleagues who work in our customer experience centers that the job is quite complex in terms of solving problems with people who are anxious about their family’s health. Your role requires a great deal of urgency and working hours which sometimes include when most people have a holiday. It’s a tough job and we know it. We encourage you to connect with your direct manager to discuss your goals and the opportunities that are available to you to progress and grow your career. If you are willing to provide more insight into your experience, feel free to contact us at ColleagueFeedback@Mercer.com.
      4.0
      Jun 13, 2019

      Good opportunities to advance

      Principal
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunities to advance if you look for them

      Cons

      Sometimes good people can get overlooked or the pace at which advancements are possible can be too slow - as a result good people may go. Senior people are often approached by non-competitors for fantastic positions... which isn't a con per se it just results in some brain-drain.

      2.0
      Jun 12, 2019

      Look somewhere Else

      Benefits counselor
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to work at home

      Cons

      People who get promoted it is all who you are friends with. I have seen people get promoted because they were friends with someone hire up and then fired because they couldn't do the job. They decided ahead of time who they want to promote and then waste your time with interviews. They make up lies as to why you didn't get the job and then they forget what they said and its almost comical. Some people are answering twice as many calls as other representatives. The calls are not disperse evenly. I have had 6 managers in less than four years. Turn over is the worst I have ever seen.

      Viewing 220 - 222 of 6,647 Reviews
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      Glassdoor has 7,718 Mercer reviews submitted anonymously by Mercer employees. Read employee reviews and ratings on Glassdoor to decide if Mercer is right for you.