Mercer Client Service Analyst II reviews

3.6

80% would recommend to a friend

(58 total reviews)
avatar

Pat Tomlinson

Not enough data to show CEO approval

68% positive business outlook

Client Service Analyst II employees have rated Mercer with 3.6 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Client Service Analyst II professionals have a good working experience there. Mercer is rated in line with the average (within 1 standard deviation) by Client Service Analyst II professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

58 reviews
1.0
Mar 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Nothing to count on about this company

Cons

Middle management is on the race to kick out experienced staff including team leaders. Meagre pay with a shameful culture Short-staffed with 500 calls amongst a team of 15 consultants with fluctuating KPIs which are impossible to achieve

3.0
Dec 16, 2022
Recommend
CEO approval
Business Outlook

Pros

They paid for your licensing and training was 6 weeks or longer. So you were ready for your job by the time you got to it.

Cons

They changed everyone's hours and gave some of us a pay cut of 10% or more with less than 2 weeks notice. They changed the job responsibility after a few months, so we went from helping people choose an option to strictly fielding complaints because Mercer was not paying people out on time for reimbursements.

1.0
Nov 30, 2022
Recommend
CEO approval
Business Outlook

Pros

None, they are horrible to their people

Cons

Management is horrible and just nasty to employees

Viewing 7 - 9 of 58 Reviews

Glassdoor has 7,739 Mercer reviews submitted anonymously by Mercer employees. Read employee reviews and ratings on Glassdoor to decide if Mercer is right for you.