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      Mercer

      Part of Marsh

      Engaged Employer

      Mercer Client Service Analyst II reviews

      3.6

      80% would recommend to a friend

      (58 total reviews)
      avatar

      Pat Tomlinson

      Not enough data to show CEO approval

      68% positive business outlook

      Ratings by category

      3.6

      Culture & values

      3.6

      Diversity & inclusion

      3.4

      Senior management

      3.2

      Work/Life balance

      3.2

      Compensation and benefits

      3.2

      Career opportunities

      Client Service Analyst II employees have rated Mercer with 3.6 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Client Service Analyst II professionals have a good working experience there. Mercer is rated in line with the average (within 1 standard deviation) by Client Service Analyst II professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      58 reviews
      2.0
      Apr 19, 2019

      Valued Clients Over Employees

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Extensive, paid training and plenty of opportunities. That is, if you can keep up with the ever escalating and changing demands of the clients and/or quality-assurance dept while also enduring the grueling and mandatory open enrollment overtime hours.

      Cons

      Mercer's company culture and practices prioritized clients over employees. They lost many great people who cared about the happiness and well-being of Mercer employees above the clients.

      4.0
      Jan 12, 2019

      Strong Company with security

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      This company is a very successful organization that offers a good benefit package.

      Cons

      Company needs to offer more advancement opportunities.

      avatar
      Mercer Response
      7y
      Thank you for your commitment to Mercer for over 8 years. As a leader in the human capital consulting industry, we take pride in our ability to provide a competitive total rewards package that can meet the individual needs of our colleagues and their families. In addition, Mercer provides a broad variety of advancement opportunities. We are committed to supporting all of our colleagues’ development and encourage them to have ongoing conversations with their leader to talk about potential growth opportunities. Mercer understands colleague satisfaction is critical to our continued success as a firm, which is why we offer an annual colleague engagement survey. We use that data to ensure we can continue to make Mercer a great place to work. We are open to any additional feedback to help us improve, so please feel free to email us at ColleagueFeedback@mercer.com if you would like to share further.
      3.0
      Oct 3, 2018

      Call Center Supervisors lack of communication

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great co-workers and upbeat environment.

      Cons

      There is absolutely no communication from Supervisors. They do nothing to enhance the benefit counselors performance. If questions are asked by anyone in a meeting you are quickly shutdown. If a problem did come up and supervisors say that they will look into it, they never do. Same problem exists the next day and someone would bring it up again and they are shutdown. Eventually, co-workers just give up asking and continue what they may have been doing, even if its wrong. By reading other reviews here on Glassdoor, I see that Mercer responds saying they will look into it, but obviously they are not because the same complaints as other reviewers have mention, still exist.

      Viewing 31 - 33 of 58 Reviews
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      Mercer reviewsMercer Client Service Analyst II reviews

      Glassdoor has 7,739 Mercer reviews submitted anonymously by Mercer employees. Read employee reviews and ratings on Glassdoor to decide if Mercer is right for you.