Is Mercer a good company to work for as a Client Service Analyst II?

Client Service Analyst II professionals working at Mercer have rated their employer with 3.6 out of 5 stars in 58 Glassdoor reviews. This is a lower than average score with the overall rating of Mercer employees being 3.7 out of 5 stars. Search open Client Service Analyst II Jobs at Mercer now and start preparing for your job interview by browsing frequently asked Client Service Analyst II interview questions at Mercer .

Does Mercer pay Client Service Analyst II employees well?

Client Service Analyst II professionals rate their compensation and benefits at Mercer with 3.2 out of 5 stars based on 58 anonymously submitted employee reviews. This is 3.1% worse than the company average rating for salary and benefits. Find out more about Client Service Analyst II salaries at Mercer.

How happy are Client Service Analyst II professionals working at Mercer?

80% of Client Service Analyst II employees at Mercer would recommend their employer to a friend. This rating has increased by 16% in the past 12 months. Client Service Analyst II professionals have also rated Mercer with a 3.2 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.6 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Mercer?

Consultant (295) , Analyst (269) , Associate (264) , Senior Associate (242) , Senior Analyst (200) , Actuarial Analyst (166) , Principal (153) , Principal Consultant (126) , Senior Consultant (124) , Investment Analyst (98) , Intern (80) , Process Developer (76) , Project Manager (63) , Manager (59) , Process Champion (59)

What are the pros of working at Mercer according to real employee reviews?

"The people you work around are great and there is a great sense of friendship among everyone." ((in 662 reviews)); "The company is very structure which is good for work/life balance" ((in 513 reviews)); "The culture is great and the desire to continue to push forward and improve is there." ((in 391 reviews)); "Good Benefits and hybrid working" ((in 349 reviews)); "Colleagues are great and genuinely care about you." ((in 286 reviews))

What are the cons of working at Mercer according to real employee reviews?

"salary is low and increase is low" ((in 262 reviews)); "Low pay and very political" ((in 256 reviews)); "Poor management not able to develop staff a lot of freeloaders drawing wages and leaving the work to a few" ((in 255 reviews)); "No training and no alignment with its sell proposal" ((in 118 reviews)); "Long hours and weekends throughout most of the year" ((in 114 reviews))

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Mercer

Part of Marsh

Mercer Client Service Analyst II reviews

3.6

80% would recommend to a friend

(58 total reviews)

Pat Tomlinson

Not enough data to show CEO approval

68% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (58 reviews)

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Race / Ethnicity

Gender

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Client Service Analyst II employees have rated Mercer with 3.6 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Client Service Analyst II professionals have a good working experience there. Mercer is rated in line with the average (within 1 standard deviation) by Client Service Analyst II professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

58 reviews

5.0

Jan 26, 2021

Good company and people

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great management and training opportunities

Cons

Can sometimes be a little too busy

Mercer Response

Thanks for the feedback. We are confident of a Brighter future at Mercer.

3.0

Apr 2, 2020

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

Flexible Schedule. PTO, assist with licensing

Cons

Not much room for advancement tend to hire outside the company

3.0

Aug 14, 2019

Normal call center environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

work from home and vacation

Cons

poor training and communication from managers

Viewing 28 - 30 of 58 Reviews

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Mercer Client Service Analyst II reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good company and people

Account Manager

Normal call center environment

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