Is Mercer a good company to work for as a Associate Client Manager?

Associate Client Manager professionals working at Mercer have rated their employer with 4.3 out of 5 stars in 42 Glassdoor reviews. This is a higher than average score with the overall rating of Mercer employees being 3.7 out of 5 stars. Search open Associate Client Manager Jobs at Mercer now and start preparing for your job interview by browsing frequently asked Associate Client Manager interview questions at Mercer .

Does Mercer pay Associate Client Manager employees well?

Associate Client Manager professionals rate their compensation and benefits at Mercer with 3.7 out of 5 stars based on 42 anonymously submitted employee reviews. This is 11.4% better than the company average rating for salary and benefits. Find out more about Associate Client Manager salaries at Mercer.

How happy are Associate Client Manager professionals working at Mercer?

87% of Associate Client Manager employees at Mercer would recommend their employer to a friend. This rating has increased by 4% in the past 12 months. Associate Client Manager professionals have also rated Mercer with a 4.0 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.6 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at Mercer?

Consultant (295) , Analyst (269) , Associate (264) , Senior Associate (242) , Senior Analyst (200) , Actuarial Analyst (166) , Principal (153) , Principal Consultant (125) , Senior Consultant (123) , Investment Analyst (98) , Intern (80) , Process Developer (76) , Project Manager (63) , Manager (59) , Process Champion (59)

What are the pros of working at Mercer according to real employee reviews?

"The people you work around are great and there is a great sense of friendship among everyone." ((in 665 reviews)); "Good Benefits and hybrid working" ((in 347 reviews)); "Colleagues are great and genuinely care about you." ((in 282 reviews)); "Good work environment and collegues." ((in 123 reviews)); "Good opportunities to work in different areas if you're able to network and willing to try new things." ((in 103 reviews))

What are the cons of working at Mercer according to real employee reviews?

"Low salary and poor medical" ((in 266 reviews)); "Low pay and very political" ((in 266 reviews)); "Poor management not able to develop staff a lot of freeloaders drawing wages and leaving the work to a few" ((in 252 reviews)); "Long hours and weekends throughout most of the year" ((in 117 reviews)); "No training and no alignment with its sell proposal" ((in 111 reviews))

Mercer Associate Client Manager reviews

4.3

87% would recommend to a friend

(42 total reviews)

Pat Tomlinson

Not enough data to show CEO approval

84% positive business outlook

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Associate Client Manager employees have rated Mercer with 4.3 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Associate Client Manager professionals have an excellent working experience there. Mercer is rated in line with the average (within 1 standard deviation) by Associate Client Manager professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

42 reviews

1.0

Jan 13, 2015

Learned a lot about the industry

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good Co-workers, Decent vacation time, Good Health Benefits

Cons

Management treats employees very poorly, sick time is not allow (if you are out more than a couple of times you are written up), lack of raises. Worked there for almost five years, not even a dime of a raise. All management cares about is stats. Have to be there and on time regardless of weather (again management will write you up if you are late due to weather). In order to move up you have to know someone

1.0

Feb 13, 2013

Overworked in relation to pay, limited job security, little room for advancement.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Quick money, overtime more than available.

Cons

Most hiring at the Norwood office is done through a few temp agencies with a farm of workers, which in turn allows emotional managers the ability to fire you without cause. A revolving door, at least half of new hires through the temp agencies won't last a month. Not allowed to look at cell phones on the floor. Two 15 minute breaks monitored very CLOSELY. Heck they may even count the amount of times that you go to the bathroom.... not kidding.

4.0

Dec 6, 2012

Good entry level job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Mercer officers a generous benefits package and most of the people who work there are likable. Being a CSR is definitely a good entry level job, but something that most people would not want to do for the long run.

Cons

They struggle with employee recognition, but I believe they're working to improve this. They also aren't very understanding of emergency situations, even if it is a one time thing. This is mostly due to them needing you there to make their queue. Mercer is very strict on statistics, which causes many to complain. However, people should know what they're getting into with a customer service job in a call center, and stop complaining.

Viewing 37 - 39 of 42 Reviews

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Mercer Associate Client Manager reviews

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Learned a lot about the industry

Overworked in relation to pay, limited job security, little room for advancement.

Good entry level job

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