Is Mercer a good company to work for as a Associate Client Manager?

Associate Client Manager professionals working at Mercer have rated their employer with 4.3 out of 5 stars in 42 Glassdoor reviews. This is a higher than average score with the overall rating of Mercer employees being 3.7 out of 5 stars. Search open Associate Client Manager Jobs at Mercer now and start preparing for your job interview by browsing frequently asked Associate Client Manager interview questions at Mercer .

Does Mercer pay Associate Client Manager employees well?

Associate Client Manager professionals rate their compensation and benefits at Mercer with 3.7 out of 5 stars based on 42 anonymously submitted employee reviews. This is 11.4% better than the company average rating for salary and benefits. Find out more about Associate Client Manager salaries at Mercer.

How happy are Associate Client Manager professionals working at Mercer?

87% of Associate Client Manager employees at Mercer would recommend their employer to a friend. This rating has increased by 4% in the past 12 months. Associate Client Manager professionals have also rated Mercer with a 4.0 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.6 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at Mercer?

Consultant (295) , Analyst (269) , Associate (264) , Senior Associate (242) , Senior Analyst (200) , Actuarial Analyst (166) , Principal (153) , Principal Consultant (125) , Senior Consultant (123) , Investment Analyst (98) , Intern (80) , Process Developer (76) , Project Manager (63) , Manager (59) , Process Champion (59)

What are the pros of working at Mercer according to real employee reviews?

"The people you work around are great and there is a great sense of friendship among everyone." ((in 665 reviews)); "Good Benefits and hybrid working" ((in 347 reviews)); "Colleagues are great and genuinely care about you." ((in 282 reviews)); "Good work environment and collegues." ((in 123 reviews)); "Good opportunities to work in different areas if you're able to network and willing to try new things." ((in 103 reviews))

What are the cons of working at Mercer according to real employee reviews?

"Low salary and poor medical" ((in 266 reviews)); "Low pay and very political" ((in 266 reviews)); "Poor management not able to develop staff a lot of freeloaders drawing wages and leaving the work to a few" ((in 252 reviews)); "Long hours and weekends throughout most of the year" ((in 117 reviews)); "No training and no alignment with its sell proposal" ((in 111 reviews))

Mercer Associate Client Manager reviews

4.3

87% would recommend to a friend

(42 total reviews)

Pat Tomlinson

Not enough data to show CEO approval

84% positive business outlook

Ratings by demographic groups

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Associate Client Manager employees have rated Mercer with 4.3 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Associate Client Manager professionals have an excellent working experience there. Mercer is rated in line with the average (within 1 standard deviation) by Associate Client Manager professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

42 reviews

4.0

Jan 12, 2019

Strong Company with security

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

This company is a very successful organization that offers a good benefit package.

Cons

Company needs to offer more advancement opportunities.

Mercer Response

7y

Thank you for your commitment to Mercer for over 8 years. As a leader in the human capital consulting industry, we take pride in our ability to provide a competitive total rewards package that can meet the individual needs of our colleagues and their families. In addition, Mercer provides a broad variety of advancement opportunities. We are committed to supporting all of our colleagues’ development and encourage them to have ongoing conversations with their leader to talk about potential growth opportunities. Mercer understands colleague satisfaction is critical to our continued success as a firm, which is why we offer an annual colleague engagement survey. We use that data to ensure we can continue to make Mercer a great place to work. We are open to any additional feedback to help us improve, so please feel free to email us at ColleagueFeedback@mercer.com if you would like to share further.

3.0

Oct 3, 2018

Call Center Supervisors lack of communication

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great co-workers and upbeat environment.

Cons

There is absolutely no communication from Supervisors. They do nothing to enhance the benefit counselors performance. If questions are asked by anyone in a meeting you are quickly shutdown. If a problem did come up and supervisors say that they will look into it, they never do. Same problem exists the next day and someone would bring it up again and they are shutdown. Eventually, co-workers just give up asking and continue what they may have been doing, even if its wrong. By reading other reviews here on Glassdoor, I see that Mercer responds saying they will look into it, but obviously they are not because the same complaints as other reviewers have mention, still exist.

5.0

Jul 9, 2018

Great Place to Work!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Mercer was an excellent place to get involved in the insurance industry. They pay for your health and life insurance exams and the first few weeks are dedicated to studying. Most places will tell you to buy the book and take the exam on your own, unpaid. You receive in-depth training to prepare you for your role and will receive many coaching sessions to let you know what you are doing well and what needs to be improved on your calls. Management is very supportive and care about your success. As long as you put in effort and are willing to learn, this is a great opportunity. Salary is more than fair, and job comes with benefits and paid vacation.

Cons

Steep learning curve and takes time to become proficient, but is very rewarding. Sometimes you may get a call last minute and you will have to stay beyond your regular hours, but the job is paid hourly despite having a salary so you will be compensated.

Viewing 28 - 30 of 42 Reviews

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Strong Company with security

Call Center Supervisors lack of communication

Great Place to Work!

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