Medallia reviews

3.1

36% would recommend to a friend

(1,002 total reviews)
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Mark Bishof

32% approve of CEO

23% positive business outlook

Medallia has an employee rating of 3.1 out of 5 stars, based on 1,002 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Medallia employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

1K reviews
3.0
Nov 20, 2014
Recommend
CEO approval
Business Outlook

Pros

Great company culture, generally speaking wonderful people to work with, and a sense of passion from top down.

Cons

Compensation is laughable, and the work/life balance is nonexistent. They ask you to perform well above your job level and then refuse to promote you in a timely manner. There is also a substantial amount of privileged people working at Medallia as they recruit directly from Stanford. It feels, at times, like a fraternity or a sorority instead of a professional place of business.

2.0
May 27, 2023

Beware! Owned by Private Equity Firm Thoma Bravo

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Interesting, useful products - Quarterly Mental Health Days

Cons

- As soon as Thoma Bravo took over, everything has gone down hill. They recently forcibly repurchased vested shares from their laid off employees for $0/share. In other words, they got rid of a huge part of these employees' compensation after awarding it to them. - They also laid off a huge chunk of their product team for products that they considered priorities for their company. Some products have no support and many relied on the product team's help to deliver implementations given that they're not stable. - Most of their executives have left in the recent months after being with the company for many years

1.0
Aug 23, 2021
Recommend
CEO approval
Business Outlook

Pros

"Your colleagues", I met some terrific people there but really any company where this is the best thing about the enjoyment is hiding something Whilst the software itself is not suitable for 2021 (1990?), the marketing is top notch so they compete on this

Cons

No matter the job you hold, it's just "sell, sell,sell" - software developer, business analyst, manager - no matter if the customer wants it or needs it "just do a few more hours" A few days before Christmas, the US c-level issued a statement - Europe is not selling as much as they would like and he hoped that people would cancel their "holiday" plans. This in the biggest ever quarter and biggest ever year in terms of turnover. It later came out that some of the C level dumped their shares just before announcing the public listing was being reversed and the company was going back to being private. This is public domain information, search Leslie Stitch . Due to under staffing, 50/60/70 hours per week are normal in all front line staff. Employees are sold as "experts" to some of the largest companies in the world after a few weeks of half day death by PowerPoint boot camp - whilst delivering services they are called "leads" or principles. Promotions are handed out to people who do huge hours, to stop them complaining about the hies and conditions - fabulous! This helps then get better jobs elsewhere. The most loyal staff were hired as graduated a couple of years ago and don't know any different, they think this treatment is normal. That's why in a company of over 5,000, most of the managers are mid 20s (some terrifically talented) whilst anyone over 30 leaves quite quickly as they do have something to compare it to and know it's not a good place to work. The company grows by acquisition, but there is very little true integration of the purchased software, so much is actually manually downloaded in to spread sheets and machinists there.

Viewing 115 - 117 of 1,002 Reviews

Glassdoor has 1,173 Medallia reviews submitted anonymously by Medallia employees. Read employee reviews and ratings on Glassdoor to decide if Medallia is right for you.