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      Medallia

      Engaged Employer

      Medallia reviews

      3.1

      36% would recommend to a friend

      (1,001 total reviews)
      avatar

      Mark Bishof

      32% approve of CEO

      23% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.5

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.0

      Culture & values

      2.6

      Career opportunities

      2.4

      Senior management

      Medallia has an employee rating of 3.1 out of 5 stars, based on 1,001 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Medallia employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Apr 26, 2019

      Do yourself a favor - don't join this mess!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Starting base salary (not TC): not the best you'll get but is still good enough to consider the offer. - Work flexibility: you'll work a lot but at least you can decide from where you work and be far more flexible than in most companies out there. - Product and Industry: there are still some interesting challenges to be tackled and interested learnings here and there. Overall it's becoming harder and harder to keep things in that section.

      Cons

      (If it matters in how you may read the points below please note that I'm leaving the company in 3 weeks) - No career growth: Being good is not rewarded. You won't be promoted faster than the rest and won't get any kind of compensation for going above and beyond. You'll just be staffed on more accounts and have to deal with more complex programs requiring evening and weekend work. You'll be told it will pay off but it won't. Important to add I'm not just a delusional bitter underperformer as I've been categorised as "exceeding expectations" in all the performance reviews I can remember of. If you really decide to join Medallia, my personnal advice is to be mediocre. Your career growth will be equally slow but at least your workload will be lighter. Ironic for a company that was once proud to have "Punch mediocrity in the face" as a slogan. - Dysfunctional organization: Expect at least one re-org a year, with also a new head of Professional Services each year (6 PS leaders in the past 6 years). If that sounds healthy just go for it and sign up. - Uncompetitive total compensation: No bonus, no 401K matching. Equity is given but more or less worthless. Even in the case of a financial event you will be better off financially by taking an offer in a company with a bonus, better perspectives or simply higher salary growth. It's not hard. - Down-trend momentum: A lot of attrition in the past 6 months. Everyone is either getting tired of the same gimmicks being said over time, the complete lack of actions on employee feedback or simply don't want to be working at a company that looks more and more like Oracle (but without any of the few advantages Oracle has). - Inadequate management: Just read through other reviews in here. I think it's clear. - Bare bone perks: This one is trickier as it's hard not to be seen as entitled when complaining about it. The reality is tech is a competitive industry and if you have the skills to be hired at Medallia you can also be hired in a company that will provide better perks and a better environment to work in. Used to be a strength of Medallia, don't be fooled, it's not one anymore. The company could have a lot of pros but is at the moment in a sluggish momentum. If you are really interested maybe wait for a bit then check glassdoor again to see if things have moved in the right direction. I'd suggest to avoid for the time being.

      avatar
      Medallia Response
      7y
      Thank you for your feedback. I'm sorry to learn about your decision to leave Medallia and would like to invite you to have a chat with me. The services team has played a critical role in building this company and defining the Experience Management solutions. With the accelerated growth of our business, we depend more on our experienced people and are taking a series of actions to provide more growth opportunities for our employees and more support for their career development. We are also upgrading our management and setting up pay for performance incentive programs for our service staff. Working together, we have already seen significant improvement in our performance during the past few months. It is an honor and pleasure for me to be working with such a talented and dedicated group of colleagues. I appreciate your services and hope that we would have a chance to speak directly. Best, Jimmy EVP & Chief Customer Officer
      3.0
      May 7, 2018

      Sales Director

      Sales director
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was never pushed harder professionally. I'll be forever thankful for the learning and skills gained. I now have a new definition of "stress."

      Cons

      Out of 22 sales reps in my new-hire orientation, 75% or more of them left within 6 months and I only know ONE that is still at the organization 2 years later. Let me repeat that... Out of 30 sales reps in my new-hire orientation, 75% or more of them left within 6 months and I only know ONE that is still at the organization 2 years later. Don't be fooled by the IPO talks...they have been going on for 5+ years now since the old PTC management team took over (all of which are gone now...). A handful of reps are making HUGE well deserved money, however, its sink or swim. Just know what you are going into... They claimed the average rep is fully ramped in 6 months during my interview process. Comical. I know about 30 reps who didn't sell a dime in over a year and left.

      avatar
      Medallia Response
      8y
      Thanks for the feedback -- and for your willingness to call out very clearly both what worked (learning and skill development) and what didn’t. It’s clear that, on balance, your experience wasn’t optimal. Since I joined Medallia 1.5 years ago, I have been personally committed to creating an environment in which our sellers can have a reasonable and realistic expectation of success with strong execution and hard work. We’re making real headway. The proportion of our sellers that are hitting goal continues to increase and we have a broader and broader population of folks contributing to our growth. As an example, two-thirds of our ramped reps put points on the board in Q1. Our employee engagement (eNPS) across field sales have increased as we’ve made progress--we’ve seen a 20+ pt improvement over the past few quarters. We’re also focused on setting clear expectations with prospective hires about what’s involved with ramping at Medallia, and what it takes to be successful. I’d like to learn more about your experience at Medallia and what we could have done better. If you’re open to a chat, please reach out to me directly. - Bill Schuh, VP, Americas Sales
      1.0
      Dec 22, 2023

      wouldnt recommend

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      using this place for negetive pts too - clueless, weird & more etc...

      Cons

      the many negetive reviews should speak for itself. why would people add so many bad reviews? must be something wrong.

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