Market leader that is scaling up - easing growing pains is a work in progress
Pros
- Truly the market leader in customer experience products and services - Good benefits: GoPass (aka free Caltrain rides), healthcare, vision, dental - Compensation: better than the market rate for my line of work - Caring managers: this depends on which, of course. I was lucky to have an empathetic, yet strong-willed boss who vouched for her reports - Solid client relationships and robust exposure to verticals, industries, etc. - Medallia does walk the walk: feedback is taken seriously, however, it depends on who you talk to for action to happen - Recent investment in the People and Culture team: smart women with PhD's who are working to better our work environment. This includes better new hire trainings, strategic focus on wellness, etc.
Cons
- Awkward handling of firings and/or layoffs: this seemed to happen to employees who suddenly left HR or Client Solutions - Embarrassing handling of job referrals: many folks don't submit job referrals anymore because they've been so embarrassed with how their friends or acquaintances have been treated. Rejections are not done gracefully by HR - they usually leave a bad taste in the mouths of those in our network. - Passive aggressiveness: people are nice to people's faces but talk behind their backs - Arrogant attitudes: just because you went to Stanford or an Ivy League college does not mean you're smarter than everyone else - Smarmy, know-it-all salespeople: there are a handful of wonderful salespeople. But there are many newer ones who don't know the product very well - Nepotism: tons of nepotism, however, the issue is specifically around friends who are hired into senior management positions.
