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      Medallia

      Engaged Employer

      Medallia reviews

      3.1

      36% would recommend to a friend

      (1,002 total reviews)
      avatar

      Mark Bishof

      32% approve of CEO

      23% positive business outlook

      Ratings by demographic groups

      Medallia has an employee rating of 3.1 out of 5 stars, based on 1,002 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Medallia employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      1K reviews
      1.0
      Aug 7, 2017

      Directionless Tailspin

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Somebody gave them some money - They still offer lunch twice a week - They now have enough bathrooms that it isn't often necessary to wait in line - You won't get fired for not doing your job, very few people in engineering have ever been fired -- this means if you want to rest and vest it's a great place to setup camp.

      Cons

      The architects to not listen to ANY OPINION except their own. The architects are also living in the dark ages throughout much of the stack. This has held and continues to hold the company back. The architects are treated as if they are in an ivory tower, and are untouchable, beholden to no one save themselves. I've even witnessed them into name calling and childish tantrums without reprimand. They don't do any heavy lifting themselves which further increases the disconnect between them and reality.

      avatar
      Medallia Response
      8y
      Please come talk to me directly. - Mike Ottosson, CTO
      1.0
      Aug 3, 2017

      Genuinely Terrible Experience

      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is a great place to have been at over the last 4 years, but certainly not one to join now. This company's growth spurt is over. The workspace is nice, and some of your peers can be pretty cool. Some of your colleagues "get it" and will drop the politics outside work. Most won't. There are people who find happiness here. I don't want to say it is all bad for everyone. My experience, however, was not very positive to say the least.

      Cons

      Let me share something with you...the NPS for the professional services department is consistently negative, has been for years, and is only getting worse. Yes, Medallia's survey of its own employees show that they hate it. Please, ask them about it. A letter went out to the entire company addressing how bad the results were for this department. Of course, the obligatory self-congratulations of how transparent management was soon followed. Find the problems in management, do nothing. That's Medallia culture. My own experience reflects those internal surveys' data. I was an implementations analyst, and at the end of the week I had a 1 on 1 with my manager where she described every single little thing I did wrong in the most insulting way possible. She mandated hourly updates, being CC'ed on every email I sent out, and a nightly summary of everything I did that day. Finally, I was told that I have ADD and that was the last straw. After going to HR and being denied a manager change, I promptly left. You deserve better than this company. Not because I know you're smart, but because you are a person. Implementations is going to be gone in a few years anyway due to outsourcing to Deloitte and India, plus the huge initiative for clients to make their own surveys and reporting. That's 75% of what you would be doing, so once that's gone, you'll just be stuck wishing you learned how to code. Work life balance. Oh yes! Make sure you get in at 8am. Leave at 6, don't worry, no one is in the office after that. Be absolutely sure you are back online from 8 to 10 pm. Your manager will get most of their emails to you right before you go to sleep, so make sure you are available to address their concerns as soon as they think of them. This will be your life. A servant to the whims of clients and your childish boss. In-between last minute sprints, you'll get to enjoy some great coffee. Cheers. P.S. To the poor person in HR who has to write a contrived response to this, make sure you get in the juicy BS about how you "understand." Really lean in into that Medallia nonsense.

      avatar
      Medallia Response
      8y
      I’m sorry you had this experience, and it hurts to know that’s the outcome of your time as a Medallian. As you know, I recently started leading Professional Services as part of our Customer organization, so I appreciate your feedback. I read your post several times and there is clearly a lot in there to think about. I appreciate your perspective and want to address three of your points directly. First, the likelihood to recommend working at Medallia is up as of our most recent employee survey, and it’s not negative in Professional Services. You’re absolutely right, though, that we aspire to a stronger experience for all Medallians, particularly in Professional Services. We talk about that feedback and our actions openly in the office and with candidates. In my new role, I own getting us to a better place. Second, Professional Services has been, is, and will continue to be a critical function at Medallia. It’s the lifeblood of who we are and how we deliver impact for our customers. Given your concerns about the future, I’ll be sure to reinforce this with the team. Last, and perhaps most important, your experience with your manager does not sound like a good one. If you’d like to follow-up with me directly, I’d love to learn more so we can understand what happened. I can only help address concerns when I know the specifics. - Scott Aronson, CRO (BTW, it’s really me writing this!)
      4.0
      Aug 1, 2017

      Amazing colleagues - the changes and evolution keep you on your toes

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Colleagues are really awesome. This is a place where I feel I can be truly myself, something which is celebrated. People care and push one another, and I find I do my best work when I'm collaborating with colleagues. There has been a lot of growth the last few years which is both exciting and brings some challenges. The company's vision is inspiring.

      Cons

      Lots of growth which is great, but that inevitably brings about change, at a more rapid pace than other companies. Sometimes this change can be difficult to stay aligned to / keep focus day to day, and can be unsettling. Management should be aware of the impact the change can have on those working frontline day to day.

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      ReviewsMedallia reviews

      Glassdoor has 1,174 Medallia reviews submitted anonymously by Medallia employees. Read employee reviews and ratings on Glassdoor to decide if Medallia is right for you.