Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Medallia

      Engaged Employer

      Medallia reviews

      3.1

      36% would recommend to a friend

      (1,000 total reviews)
      avatar

      Mark Bishof

      32% approve of CEO

      23% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.5

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.0

      Culture & values

      2.6

      Career opportunities

      2.4

      Senior management

      Medallia has an employee rating of 3.1 out of 5 stars, based on 1,000 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Medallia employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      May 14, 2022

      Terrible company with unethical leadership

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Work from Home -Unlimited PTO -Wellness Days -Good Benefits

      Cons

      Company micromanages with reports. Several employees have departed due to commissions not being paid. This company has gone from being amazing to terrible. Commission payments and quotas have become less lucrative as quotas increased and percentages paid out are lower. Company has a good Customer Experience solution but terrible or non existent Employee Experience company. Do not join the company unless you have no other options. Typical longevity has dropped from several years to less than 1 year. Company has laid off over 20% of employees and now trying to hire back for same roles at lower pay. The company is toxic and management does not know how to run business and has lost the Chief Technology Officer, Chief Revenue Officer, Chief Financial Officer, and Vice President of Marketing. Strongly recommend going to a company that cares for the employees and the new Chief People officer does not care about employees at all. Stay away as this will be a terrible career decision.

      avatar
      Medallia Response
      4y
      We’re sorry you feel that way, but value the feedback. We strive to put people first and will continue to focus on that as we grow.
      1.0
      Apr 4, 2019

      One of the worst companies I've ever worked at

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Company is likely going to be acquired, they got rid of their headquarters in San Mateo and are working in WeWorks. Definitely would be a great opportunity for the employees to join a larger organization. -Free lunch twice a week

      Cons

      -No training for digital -Difficult to establish relationships with co-workers since everyone works from home so often -Weirdest people I've ever worked with, they will only talk about work all day. They never veer into any other topics which make the day at most companies go faster. -No 401K match -Managers have zero experience in actual management, they've only been promoted because they've worked at the company for so long

      3.0
      Oct 26, 2016

      Take a deep breath

      Professional services
      Recommend
      CEO approval
      Business Outlook

      Pros

      People: Some of the people you work with are amazing and will help you grow professionally. Again, only some people. Opportunity: You will have opportunities to make a mark at Medallia. Some see inflection points as a time to leave; others choose to step up and capitalize the moment. The work is hard and thankless at times, but ultimately it's up to the individual to either make lemonade or go join other company. Value: The product really brings value to customers. I've had the privilege of working with clients who genuinely love the product and use it to make a positive impact on their customers.

      Cons

      People: Some of the people you work with have no idea what they're doing and can make your life absolutely miserable (intentionally or unintentionally). Learn to manage up if you end up working with an incompetent manager. Also, be prepared to navigate through asinine corporate politics. Product: It strives to be like the iPhone but at times blow up like the Galaxy Note. Extensive servicing is a bandaid to coverup the failings of product, engineering, and implementations. Professional Services: All the failings of product, engineering, and implementations ultimately trickle down to Professional Services to handle. Leadership means well and tries to help, but it's hard to bring value to clients when the tools you use are on fire constantly or explode in your face.

      Viewing 79 - 81 of 1,000 Reviews
      Related searches: Medallia jobs | Medallia salaries | Medallia benefits | Medallia interviews | Medallia conversations
      ReviewsMedallia reviews

      Glassdoor has 1,171 Medallia reviews submitted anonymously by Medallia employees. Read employee reviews and ratings on Glassdoor to decide if Medallia is right for you.