Mastercard reviews

4.1

82% would recommend to a friend

(7,675 total reviews)
avatar

Michael Miebach

87% approve of CEO

81% positive business outlook

Mastercard has an employee rating of 4.1 out of 5 stars, based on 7,675 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Mastercard employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

8K reviews
3.0
Nov 6, 2023

Work Life Balance Changes

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company puts a lot of time and energy into Diversity and the environment.

Cons

Mastercard has decided to take the company in a new direction in terms of their flexibility for the work/life balance. Up until now, the company has been rather flexible in letting employees determine which sort of hybrid schedule works best for them. This past week they've stated that as of January we will be 'expected' to do an 'average' of 3 days in office per week. The reasoning being to support the 'young' workers who we aren't being fair to. The young Gen Z population will be the first employees to jump ship to another company who will allow better remote/flex opportunities. #2 - Working 2 vs. 3 days in office as an example, provides no added benefit. Just because you are in the office more, does not ensure that more work is getting done, or that work related 'collaboration' is happening, or that there is any extra sense of urgency. #3 - Traveling to work extra days per week only takes away from productivity - most have commutes to the office, based on where the offices are located. So now you have to consider an extra 2-3 hours of sitting in your car, when you could be using those hours working remotely. A lot of teams are global, meaning that you aren't even sitting in the same office as many of your coworkers to begin with. #4 - The company is very invested in its environmental footprint with new ESG initiatives - however, adding more commuting days would seemingly add to carbon emissions output. #5 - The company continues to profit quarter over quarter, with productivity at a high. And that was during the time where employees had been working off of their own schedule and working from where they feel is best for them in this new day and age. If a job can be done fully remotely, there shouldn't be a reason to require people back in the office 3 days a week, specifically.

avatar
Mastercard Response
2y
Thank you for your feedback and dedication to the company. Our hybrid work approach offers employees options to accommodate individual needs and preferences, while providing the in-person collaboration, development and connections that we value. Other benefits, like Work From Elsewhere weeks, were also designed with this in mind. Full benefits: https://careers.mastercard.com/us/en/life-at-mastercard
2.0
Aug 15, 2018
Recommend
CEO approval
Business Outlook

Pros

- This company has a lot of great talent. I know a ton of truly smart people who work hard and deliver value every day. - This company is truly diverse. It's has a very accepting culture. Mastercard celebrates women, people of color, and the LGBTQ community incredibly well. - The company encourages movement internally. If you don't like your job, chances are you can move to another team with ease. - The compensation and benefits packages are truly stellar. Salaries are very good. The 401k match is phenomenal. You get lots of paid time off. There are great health plans.

Cons

- The CEO practices "good ol' boy" politics. We built an entire tech hub in Pune to outsource tons of jobs because that's the CEO's home town. - The work/life balance is not very good at times. Extra hours are the norm for a lot of people. - Resources are often very limited while demands remain high. We're constantly pressured to "do more with less." That usually means: work more hours instead of hiring more people. - The new president of O&T (Ed McLaughlin) - The office is being actively remodeled into an open floorplan, with no walls. People literally work elbow-to-elbow with the person next to them. There is no privacy. There is no personal space. - Certain members of executive management employ bullying tactics (often yelling and screaming inappropriately in meetings) with no recourse.

1.0
Jun 29, 2018

Very negative sales team/overall experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Catered food Colorful office 360 feedback structure

Cons

See below for more details

avatar
Mastercard Response
7y
Thank you for your posting. While we are deeply disappointed that you felt your issue was not resolved satisfactorily, please know that we take all allegations seriously, investigate thoroughly and take appropriate actions swiftly. To respect the rights and privacy of all involved we cannot make further comments in a public forum; however, please feel free to contact any member of Human Resources if you would like to discuss your specific concerns further.
Viewing 16 - 18 of 7,675 Reviews

Glassdoor has 9,357 Mastercard reviews submitted anonymously by Mastercard employees. Read employee reviews and ratings on Glassdoor to decide if Mastercard is right for you.