Mastercard reviews

4.1

82% would recommend to a friend

(7,675 total reviews)
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Michael Miebach

87% approve of CEO

81% positive business outlook

Mastercard has an employee rating of 4.1 out of 5 stars, based on 7,675 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Mastercard employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

8K reviews
4.0
Jan 25, 2016
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, but I work 60 to 70 hours a week because of the lack of knowledge of so many new people. In order to become more global they open new offices and let go of a lot of knowledge before its was transferred.

Cons

I have a large paycheck but not enough time to enjoy it. The company relies heavily on contractors and off shoring. It's very annoying to see citizens of the U.S. losing their jobs to people that are not citizens here.

2.0
Jun 14, 2023

Stable but political and short term focused

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Mastercard is a stable company that treats their employees well - incredible 401k match and there are many smart people that work here. Recognizable name for resume and a good place to start your career

Cons

There are essentially two groups at Mastercard - the folks who value stability and are lifers and those who join after buying the positioning of MA being an innovative company and leave within 3 years. In my experience, if you are looking to be inspired it will be hard to find within the EVP leadership team who are political and not strategic thinkers. Constant priority churn to try to meet short term revenue targets and try to make ROI from the train wreck of acquisitions done over the course of the last few years, a complete lack of vision in what should be the more innovative teams, silos abound as does busywork and inside out thinking, and despite talk of transparency and working together there is little to no leadership to fulfill that vision - but plenty of name dropping of who talked to the CEO or last. Very slow moving technology process that will drive anyone coming from an actual agile organization mad and severely outdated business processes that will be unrecognizable for anyone coming from a high growth SAAS company

1.0
Aug 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Relaxed workplace environment. Lots of cultural groups and plenty of volunteering opportunities. Starting at a low level is a very unique learning experience, its also very easy to move around to other teams or areas. In fact it is encouraged. Working in an area like Labs is an excellent place to start. As with many fintech companies the technology can be slow to progress, but there are some areas in the company that are constantly modernising. Great benefits for those with a family and the maternity/paternity leave is one of the best in Ireland. As far as I can tell the internship programme there is very good with most interns coming back as full time employees. Good opportunities to travel, as well as short and long term placements abroad in other offices. Flexible hours (depending on who your manager is) and a decent amount of annual and sick leave. There is a company wide policy that allows employees to work from home once a week, which was incredibly convenient.

Cons

Few benefits for younger employees, and those not interested in starting a family. Career progression is very slow, there are few opportunities to progress. The salary in the Dublin office is very poor, especially when compared with the other offices across the globe. Management is very political and are focused on one-upping each other. I know of several cases when management would send emails out at 3/4/5am containing nothing of importance to make themselves look good. Feedback was often requested but was never taken on board. When management were asked to improve a situation or presented with possible improvements the response was always "lets keep doing it like we're doing it". While I worked here I made several complaints to my manager and HR about incidents of discrimination. I collected records of this happening, even requested male employees corroborate my reports, but it was all dismissed. HR in this office are just for show, they are there to protect the company and not the employees. One female colleague was told to "get out of the kitchen if the kitchen is too hot" by a member of HR after making a complaint about long work hours (after working 90+ hours a week for several months, including weekends). I was promised a promotion by a manager(who probably shouldn't have done that) and when I enquired about why I didn't receive it, I was told that HR didn't like how I sat at my desk. I personally had colleagues accuse me of being "angry, aggressive, and naggy" because I "asked questions" in meetings. A colleague once told me to shut up on a call because I was defending the work of someone else. I was often spoken over in meetings, my ideas were dismissed but were praised if a male colleague presented them, and I received work above my pay grade but not the recognition for it. In places where I presented a solution to a problem, the solution was dismissed by senior colleagues who had no experience in that area, and when my solution was found to be the best fit another colleague took credit for it. I also had to deal with inappropriate and unprofessional advances from other colleagues, and when I mentioned the incidents to my manager he simply laughed. Upon leaving the company I was not provided an exit interview or asked to give any kind of feedback.

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Mastercard Response
7y
Thanks for taking the time to write a review. We take your concerns very seriously. Mastercard has a zero tolerance policy regarding harassment or discrimination in the workplace. Employees have multiple avenues to bring forward concerns including HR, Legal and a confidential ethics hotline. In researching your concerns, we were unable to find any accusations or evidence of discrimination. However, if you would like to provide additional information, please email insidemc@mastercard.com
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