Work Life Balance Changes - Anonymous employee Mastercard Employee Review

3.0
Nov 6, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company puts a lot of time and energy into Diversity and the environment.

Cons

Mastercard has decided to take the company in a new direction in terms of their flexibility for the work/life balance. Up until now, the company has been rather flexible in letting employees determine which sort of hybrid schedule works best for them. This past week they've stated that as of January we will be 'expected' to do an 'average' of 3 days in office per week. The reasoning being to support the 'young' workers who we aren't being fair to. The young Gen Z population will be the first employees to jump ship to another company who will allow better remote/flex opportunities. #2 - Working 2 vs. 3 days in office as an example, provides no added benefit. Just because you are in the office more, does not ensure that more work is getting done, or that work related 'collaboration' is happening, or that there is any extra sense of urgency. #3 - Traveling to work extra days per week only takes away from productivity - most have commutes to the office, based on where the offices are located. So now you have to consider an extra 2-3 hours of sitting in your car, when you could be using those hours working remotely. A lot of teams are global, meaning that you aren't even sitting in the same office as many of your coworkers to begin with. #4 - The company is very invested in its environmental footprint with new ESG initiatives - however, adding more commuting days would seemingly add to carbon emissions output. #5 - The company continues to profit quarter over quarter, with productivity at a high. And that was during the time where employees had been working off of their own schedule and working from where they feel is best for them in this new day and age. If a job can be done fully remotely, there shouldn't be a reason to require people back in the office 3 days a week, specifically.

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Mastercard Response
2y
Thank you for your feedback and dedication to the company. Our hybrid work approach offers employees options to accommodate individual needs and preferences, while providing the in-person collaboration, development and connections that we value. Other benefits, like Work From Elsewhere weeks, were also designed with this in mind. Full benefits: https://careers.mastercard.com/us/en/life-at-mastercard

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Cons

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Pros

Mastercard does a great job fostering an inclusive and supportive environment. There are genuinely good people throughout the organization, and leadership often invests in employee engagement through events, recognition, and culture-building initiatives. I enjoyed many of the relationships I built while working there, and there are teams that truly care about collaboration and supporting one another.

Cons

Compensation at the director level did not feel competitive compared to the level of responsibility expected. Career advancement can also be extremely challenging due to how top-heavy the organization is with senior leadership roles. There are a large number of Senior Vice Presidents, sometimes without clear scope or experience aligned to the title, which creates limited room for high-performing employees to grow. At times, it felt like senior leaders were being hired primarily to manage or communicate with other senior leaders, rather than drive meaningful operational impact. In product and go-to-market roles especially, priorities are often heavily driven by funding decisions. It can be frustrating when projects suddenly shift in importance or remain underfunded for long periods of time while awaiting senior leadership review. This sometimes leaves highly talented employees in limbo, unable to move initiatives forward despite strong momentum or market opportunity. The organization can also be very comfortable with the status quo, which creates a slower pace that many employees seem accustomed to. For people who are highly motivated and eager to drive change, it can feel difficult to navigate the number of roadblocks and layers of approval required to move initiatives forward.

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