Mastercard reviews

4.1

82% would recommend to a friend

(7,678 total reviews)
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Michael Miebach

87% approve of CEO

81% positive business outlook

Mastercard has an employee rating of 4.1 out of 5 stars, based on 7,678 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Mastercard employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

8K reviews
2.0
Jul 28, 2018
Recommend
CEO approval
Business Outlook

Pros

-Generally smart and motivated peers -New DC office feels appropriate for a software company (others are dated and cramped) -Sports leagues, free food -Casual dress among employees outside of client services (consultants still wear business casual)

Cons

-Very long hours full of unstimulating work -Benefits decreased dramatically as of Jan 1, 2018, to align with parent company Mastercard -Young managers often fail to prioritize the many client requests, leaving constant late nights for BC's full of low-value work - Most employees, including many senior execs who have been around 10+ years, have never worked at another company. Enough said. - Nearly all of the brightest and most well-rounded peers in my class have also left 1-2 years in -Job can feel like glorified tech support, especially when staffed on many "rollout" clients -Aside from learning SQL, I do not feel like I grew meaningfully. I spent much of my time teaching client analysts how to use APT's software, scheduling meetings, and compiling decks full of software screenshots.

1.0
Sep 19, 2017
Recommend
CEO approval
Business Outlook

Pros

-Get to work with multiple, large clients -Travel generally isn't as frequent as MBB if you wish to travel less

Cons

-The Business Consultant (BC) role is super frustrating after the initial period where it's new and exciting; it's really more like software sales and support rather than actual consulting -There's little time spent actually getting to be a thought partner with your clients; rather, they come to you with a specific test in mind already that they want to run, and you spend 90% of your time helping them click through the software and literally just setting the test up -As a result, you're never actually doing anything truly analytical since it's all being done by the software and I can honestly say that I've gotten dumber since starting at APT -Additionally, while many of the other BCs are chill and fun to work and hang out with, there is still a very clear hierarchy in place despite all of their claims of having a flat culture -This is exacerbated by the review process which is glorified as this amazing thing to help employees become their best selves, but is really still highly political and doesn't seem to hold the senior folks in the office to the same standards as the BCs -For example, while the BCs are often working unpredictable hours and forced to stay late to finish menial tasks, I have personally witnessed EMs, Principals, and VPs slacking off constantly at work and emerging unscathed through the review process -For example, I had an EM who was watching Netflix and looking at her nails every time I stopped by her desk to ask a question, and she still had the nerve to criticize MY work ethic during reviews -Finally, little opportunity to interact with C-suite clients, as you're mostly just working with your clients' less experienced analysts

2.0
Sep 19, 2016
Recommend
CEO approval
Business Outlook

Pros

Benefits are great. Salary levels are fair. Been at Masercard close to 5 years now. This company used to be great to work for, but has slowly changed its working environment and culture for the worse.

Cons

Constant changes in process without really understanding whether the change drives efficiency. Management used to lead with a clear vision, value employees and an foster a pleasant, productive environment. It feels like all new leadership hired for the last 1-2 years is well-focused, but has a leadership approach that comes across as very dictatorial, lead by fear way, and for the most part extremely inefficient. Employees are squeezed year by year with more and more demands. This used to be a company that prides itself on work-life balance. Surely 3-6 years ago, it provided its employees with that great balance, but my work-life balance has slowly but surely diminished over the last 1-2 years. I spend more and more hours in the office lately working on demands that are non-constructive. Over the last year, I've had to give up my gym time, time with my family and even work during my paid time off. What happened, Mastercard? Where did your values go???

Viewing 34 - 36 of 7,678 Reviews

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