Mastercard reviews

4.1

82% would recommend to a friend

(7,677 total reviews)
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Michael Miebach

87% approve of CEO

81% positive business outlook

Mastercard has an employee rating of 4.1 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Mastercard employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Mar 9, 2020
Recommend
CEO approval
Business Outlook

Pros

Free parking, if you can get a space. Some managers are amazing and have all the time in the world to help.

Cons

Working on the Vocalink part of the MC business, Certain Managers at Dunstable are bullies working to their own agenda instead of team benefit. These individuals are protected by senior directors above, HR complaints get brushed under the carpet. Rewards are given to "friends" rather than the hard workers. Managers do not follow MC guidelines and proccesses with a "I am above the policy" attitude. Managers do not comply with the Ethical training taken, when raised, it again gets ignored. Do as I say regardless of policy or you will be out the door attitude. Loyalty is not received and job swapping is blocked to spite rather than allow people to advance.

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Mastercard Response
6y
Thank you for your feedback. I was sorry to read your review. The environment you described is not indicative of our culture or values. I encourage you to connect with our ethics team. We rely on our employees to inform us if they see inappropriate or unethical conduct. There are several ways to share concerns internally and anonymously. If you can provide details on this situation, we'd like the chance to look into this.
2.0
Aug 15, 2019
Recommend
CEO approval
Business Outlook

Pros

Great company with a great business model and a visionary CEO. This company will stay profitable as long as regulations support it and more people continue to use cards. Lots of good acquisitions to strengthen the payments expertise,

Cons

This company is led by very poor Technology Executive leadership. All are after buzzwords with little to negative impact on the organization. Middle management is completely demotivated and will do whatever to please the bosses as against what's right for the Company. Tech organization has never built anything right the first time. Few want to make it Amazon and make employees spend most of their time writing MTR type reports and go on providing free pieces of advice starting how things are done at Amazon. Titles are changed to prove the organization is simplified. Poor architecture of the products except the mainframe system developed long ago and the architecture team does not have any clue on how to help solve problems rather than providing free advice. Most of the EVPs never talk to low-level staff, arrogant, and make decisions with less to no information causing collateral damage. Unfortunately, everyone makes up to President with wrong and filtered headlines and are eager to punish honest hardworking leaders once they see them as threats to their positions or job safety given loaded stock benefits. People are hired from outside at EVP levels just based on resume with no significant execution experience in either technology or empathy-based leadership. Even worst, they all compete with each other to build Silos but do not say that in public. One wonders how O&T has become a place with no empowerment in a company where empowerment and decency are touted as the biggest enablers.

2.0
Aug 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Spent most of my career there - was a very rewarding place you could do interesting work and with smart people in a great industry - then typical corporate greed set in and it was out with the old - MAJOR age discriminator - All the money goes to the top 5 people and they will fire anyone over 45 making good money to replace them with a green college grad or newly minted MBA

Cons

Not the place it once was -- from a business perspective they are cooking - but from an ethical and employee perspective they are scum bags

Viewing 31 - 33 of 7,677 Reviews

Glassdoor has 9,359 Mastercard reviews submitted anonymously by Mastercard employees. Read employee reviews and ratings on Glassdoor to decide if Mastercard is right for you.