Marshalls reviews

3.4

58% would recommend to a friend

(7,618 total reviews)
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Ernie Herrman

55% approve of CEO

48% positive business outlook

Marshalls has an employee rating of 3.4 out of 5 stars, based on 7,618 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marshalls employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews
3.0
Sep 23, 2013
Recommend
CEO approval
Business Outlook

Pros

It was a fun laid back place to work. Starting off, I worked multiple departments: Men and Kids, Women's, Home, the dressing room, and the front. I always got about 30 hours a week. They love people who have complete and open availability. The employees were great and I made good friends while I was there.

Cons

The managers. When you're at the front ringing up customers, my manager would be standing about ten feet away and talking in my ear through the walkie, "Make sure you ask them for TJX credit cards. Did you ask them? You sure? They said no? Ask again! Keep telling them the benefits. I don't care if they keep saying no!" TJX, TJX, TJX, that's ALL they care about. You will be bombarded every FIVE MINUTES to see if you got them a credit card or not. They want you to get about ten a week, two a day if you work five days a week. And God forbid if you take scan the item before you take off the sensor or take off the hanger last because it ruins their "ringing sequence."

2.0
May 5, 2013
Recommend
CEO approval
Business Outlook

Pros

You get a discount on name brand items. Very hard to get fired from this company. If your hourly they work around your schedules. The benefits are not the best but they certainly are not the worse either. There is room to negotiate your salary get as much as possible upfront if you choose this company.

Cons

So many Cons. When your store is visited its crazy I have worked 20, 24 and 30 hour straight shifts and if you complain its frown upon. There are old time managers that don't do anything and your expected to clean up the mess. Prepare to be in slavery because of visits from VP's. The DM will also come and work with you cleaning it up so we can show them a pretend store.. Customers constantly switch tickets and prices and act like they didn't. I have worked all areas of the store and they will put you on "FAST TRACK" and make you think your getting promoted but actually its just a way to get you to do more. Unloading the rapid receiving truck at 6am three times a week then your expected to get everything out in 24 hours with just a couple people. I usually opened with myself and 1 cashier and 1 in fitting room for a 15 million a year store then close with one in shoes, fitting room, mens side and cashier side. Go back racks are crazy like 5-10 a night in returns.. Mens Manager covers kids, infants, boys, young mens and mens departments and puts out like 30 rolling racks of frieght 3x a week. You get 1 associate to put out goods and clean up. Its the same for ladies side they get 1 person and about 40 plus racks and all of the managers have to do 2 hour manager on duty shifts and basically be cashiers while making sure all the associates get breaks. You will work enormous hours as a salary manager, Basically if you want to know what it is like working in China choose this company . I wont even bring up mega shoe what a mess. These people work you to death 300+ boxes of shoes and they will constantly knit pick the loss prevention practices which you barely have time to do.

1.0
Apr 17, 2013
Recommend
CEO approval
Business Outlook

Pros

Easy to get hired If you have some form of patience it is an easy job. Random bursts of discounts

Cons

Not enough breaks - if any. Do way too much for not enough pay. Hours are ridiculous.

Viewing 25 - 27 of 7,618 Reviews

Glassdoor has 7,832 Marshalls reviews submitted anonymously by Marshalls employees. Read employee reviews and ratings on Glassdoor to decide if Marshalls is right for you.