Marshalls reviews

3.4

59% would recommend to a friend

(7,628 total reviews)
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Ernie Herrman

55% approve of CEO

47% positive business outlook

Marshalls has an employee rating of 3.4 out of 5 stars, based on 7,628 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marshalls employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Mar 26, 2023

No home/work balance

Recommend
CEO approval
Business Outlook

Pros

In the last 3 years there are no Pros

Cons

Being a Store Manager is the worst. You are treated as if you are less than human. Raises this year 2% and less. Assistants up to 6 % and hourly associates 2%. As a store manger you are threaded to get the numbers payroll is so low you are worked to death. It is so sad how this region lead by a man who only cares about numbers and not his people. Assistants are now hourly so SM’s are made to work crazy hours just to stay afloat. Never ending threats with no appreciation. The raise given to us was an example of how we are treated. In a world where the cost of living has gone sky high we get less than 2%. But just look at the high up bonuses and raises. They don’t care about people any more. They are just telling the public what they want to here. Regional needs to be addressed. He the VP does not know how to treat people. The company should go to all DM’s and SM’s under this leader and have open dialogue. You might be surprised. Yes he gets numbers but do you want to know how? Or do you only care about the numbers. When I received my I was in shock and they want to know why they can’t hire mgmt. Maybe you should deep dive into it.

1.0
Jul 6, 2021
Recommend
CEO approval
Business Outlook

Pros

- Flexibility (before they hired new MINOR workers - Food and water usually provided - 15m paid break

Cons

- Management team is completely unprofessional (The only professional thing they are good at is being understanding about call-offs, and taking time off in advance) - Ask you to do more than the minimum wage you're paid for - Micromanaging from the CEC/Coordinators, and if you forget or get confused in training, they treat you like a child - You don't actually get trained when you're OTJ for the most part, you pick up what the other workers collectively have figured out themselves - When Coordinators have a bad day, you get yelled at - Constanly pushed to ask customers about credit cards, and then when they say no, and sales are down, they pull you into the backroom and essentially try to bully you about how you're doing your job, and make you feel like you're the problem - If its insanely busy, and there is a need for back up on registers, be prepared to be under a lot of stress when people either don't come, or leave early when you need back up on register - Management will put two people no an overlapping schedule, and leave one person without a real job, and left to be confused, or do a different job they either don't know how to do or have no interest in doing. - Management will also sometimes schedule poorly and have fewer people than what is needed that day, there is no in between, either there are too many people, or not enough always.

4.0
Jul 2, 2021
Recommend
CEO approval
Business Outlook

Pros

Always busy, great employees, fun merchandise and lots of flexibility in merchandising.

Cons

Selling the credit card. Customers don’t want to be badgered and associates don’t want to badger. And no advice from corporate visitors on how to improve in a struggling store, just “you’re doing all the right things, now get those cards!” Associate pay low compared to other local retailers so hard to get and keep employees sometimes.

Viewing 88 - 90 of 7,628 Reviews

Glassdoor has 7,843 Marshalls reviews submitted anonymously by Marshalls employees. Read employee reviews and ratings on Glassdoor to decide if Marshalls is right for you.