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Marriott International

Engaged Employer

Marriott International reviews

3.9

71% would recommend to a friend

(18,826 total reviews)
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Anthony Capuano

79% approve of CEO

64% positive business outlook

Marriott International has an employee rating of 3.9 out of 5 stars, based on 18,826 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marriott International employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

19K reviews
1.0
May 15, 2018

Too many cooks

Recommend
CEO approval
Business Outlook

Pros

They're a big, international company so opportunities for advancement abound, & the benefits are very good. If you're passive aggressive, you'll fit right in.

Cons

Chaos reigns @ HQ. Due to an overabundance of duplicative responsibilities, decision making suffers, and projects constantly scramble at the last minute to accommodate a shift in the slightest breeze. Business serves IT, rather than a partnership. IT motto is, "If a person can do it, why have a computer". Ancient systems require manual data entry of identical information when automation would reduce risk, time and effort. But IT doesn't want to pay to automate because it costs the hotel owners money to pay someone to do the data entry, rather than Marriott to write a little bit of code. It's a shell game - your fees are lower, but you're paying employees to do stuff a computer can do. Paternalistic culture means you can't say no to Daddy.

4.0
Sep 23, 2017
Recommend
CEO approval
Business Outlook

Pros

At headquarters there is a strong company culture that is family friendly, with excellent work-life balance. Though it is a huge multinational company, there is still an underlying sense Marriott is a family-run operation: One still often sees Mr. Marriott himself in the cafeteria, and several top executives have Marriott in their names. It's mostly a 9-to-5 shop at MIHQ. Though obviously workload varies by department, there's generally a mass exodus from the building at 5:15 and no one bats an eyelash if you have to take your kid to soccer or work from home. With the Starwood merger there's good energy in the building, a sense that the company is growing and we're winning. There's a stable maturity to the business -- Marriott seems to know where it will be five, 10, 20 years from now.

Cons

Generally the pay at HQ is lower than competitors in the DC area. There's an overriding sense we're making 80 cents on the dollar in exchange for reasonable hours, good work-life balance and nice hotel discounts. Most seem comfortable with the trade-off, but you'll make less than your peers in most rank-and-file positions here. HQ itself is nice in the Hub and lobby; actual work spaces are beige cubicle farms. We're moving to a new downtown-Bethesda headquarters in 2022, but it's a long time to wait.

1.0
Jul 13, 2017

Worst company I've ever worked for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Cheep hotels prices as a benefit

Cons

I'm forced to give this one star - I wish I could give it none. If you are a mediocre butt kisser or an employee who wants to be treated like crap by management, this is the place for you. I don't understand the high reviews and as I read through them, looks like most are at the property level. HQ is a disaster. You will not get anywhere by being smart motivated and innovative. They claim innovation is the big objective/core value but it's not. God forbid you're smart and capable. They will manage you out, mostly because a large percentage of managment has only gotten ahead by being there their entire career and not based on the quality, ability, or qualifications they possess, and smart capable people are therefore a threat. There are Director level employees that would not make it outside of Marriott. Do you really need to use a Director level headcount to specialize in creating power point slides - as a job? You have SVP's padding jobs by bringing in their "buddies" with big promotions not giving exsisting Marriott employees a chance. When these "buddies" fail at their goals, work is just shoved down to another Marriott- albeit capable- employee but giving them no time complete the work and setting them up for failure then berating them when they do. HR is in bed with Sr. Mangement and they actively work together to ban good smart people because they are perceived as a threat to the Marriott lifers. I have honestly not met one person who is happy working for HQ and many of these people who were lured by the sexiness of working for "the world's largest hotel chain" are actively looking for new positions. Employee engagement scores are so low and get lower each year. Yet nothing is ever done. If the C-levels cared anything about the company they would get an outside firm to analyze all the financial waist due to poor processes, bad leadership and unethical (although probably completely legal) hiring, promotion and vendor engagement practices. If you're smart and have any self-respect at all you will avoid this company and it's culture, because you will not advance in your career. You'll be frustrated while incompetent outsiders with internal connections or Marriott lifers are brought in over you because of who they know or how long they have been there and not qualifications, while you're made the scapegoat and berated when things go wrong.

Viewing 28 - 30 of 18,826 Reviews

Glassdoor has 21,408 Marriott International reviews submitted anonymously by Marriott International employees. Read employee reviews and ratings on Glassdoor to decide if Marriott International is right for you.