Does MSC Cruises pay their employees well?

According to anonymously submitted Glassdoor reviews, MSC Cruises employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at MSC Cruises. This rating has been stable over the past 12 months.

How satisfied are employees working at MSC Cruises?

59% of MSC Cruises employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated MSC Cruises 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at MSC Cruises?

Assistant Waiter (18) , Guest Service Agent (16) , Customer Service Representative (12) , Manager (12) , Photographer (12) , Bar Waiter (9) , Buffet Attendant (9) , Hotel Cleaner (9) , Bartender (8) , Sales Associate (8) , Contact Center Agent (7) , Cruise Consultant (7) , GSA - Guest Service Agent (7) , Server/Waiter (7) , Amusement Specialist (6)

What are the pros of working at MSC Cruises according to real employee reviews?

"Good salary some crew are good" ((in 32 reviews)); "Great people to work with and travelling the world for free" ((in 14 reviews)); "Supportive and friendly colleagues" ((in 13 reviews)); "They promote internally as much as possible so the advancement opportunities are good." ((in 9 reviews)); "The benefits and hours are good." ((in 9 reviews))

What are the cons of working at MSC Cruises according to real employee reviews?

"Long hours and always on call" ((in 17 reviews)); "Poor attention to employees needs, some managers are bullies." ((in 13 reviews)); "Awful Pay" ((in 10 reviews)); "if you are not Italian, you don't have rights, Long hours of work and the worst environment." ((in 7 reviews)); "No training and lack of training for management" ((in 6 reviews))

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MSC Cruises

MSC Cruises reviews

3.5

59% would recommend to a friend

(309 total reviews)

Gianni Onorato

71% approve of CEO

61% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Career opportunities

3.3

Compensation and benefits

3.2

Senior management

3.1

Work/Life balance

MSC Cruises has an employee rating of 3.5 out of 5 stars, based on 309 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MSC Cruises employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

309 reviews

3.0

Mar 2, 2021

Management needs to listen more to employee feedback to resolve major company issues

Cruise consultant

Recommend

CEO approval

Business Outlook

Pros

Great cruise benefits outside of Covid times. Good insurance benefits and PTO .

Cons

Lack of upper management listening to employee feedback to help out with major operational deficiencies within the customer service dept. They did not empower you to help the customer, just push them off the phone due to lack of employee training and systems that actually worked. Low pay and long hours including weekends, and holidays. Extreme lack of advancement opportunities.

5.0

Feb 25, 2021

Office Admin

Office administrator

Recommend

CEO approval

Business Outlook

Pros

work around children, flexible, social interaction

Cons

low pay rate, high turnover

1.0

Feb 2, 2021

Terrible culture. Patriarcal and highly hierarchical

Pmo manager

Recommend

CEO approval

Business Outlook

Pros

Flexibility, Accessibility to other departments as headcount is so small

Cons

Low salary, lack of processes, desorganized

Viewing 217 - 219 of 309 Reviews

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Jobs at MSC Cruises

Outside Sales Representative

Loan Officer Assistant