MSC Cruises reviews

3.5

59% would recommend to a friend

(309 total reviews)
avatar

Gianni Onorato

71% approve of CEO

61% positive business outlook

MSC Cruises has an employee rating of 3.5 out of 5 stars, based on 309 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MSC Cruises employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

309 reviews
2.0
Jan 6, 2022
Recommend
CEO approval
Business Outlook

Pros

Easy get , they are always need new people)))) Good team, really good people all around

Cons

You don't have your voice. Even if manager across the line, - you can't stay against his words, even if he is lier & thief) Only one person can change your way there, its never works good...

5.0
Jan 3, 2022

great company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They treat their staff amazing

Cons

Being so far from home

1.0
Dec 24, 2021

Chaos

Recommend
CEO approval
Business Outlook

Pros

The cruise ships are beautiful and the price for a cruise is great.

Cons

Call center management (not supervisors) is horrible. There is no help when callers have questions. They tell us to sit back down. Customers are angry because there are so many problems with the software and they can't get refunds that you get yelled at all the time. Management does not care. They hire 15 people to train, half quit during training, the rest quit when they realize no one will help them to help customers

Viewing 193 - 195 of 309 Reviews

Glassdoor has 870 MSC Cruises reviews submitted anonymously by MSC Cruises employees. Read employee reviews and ratings on Glassdoor to decide if MSC Cruises is right for you.