Does Lush pay their employees well?

According to anonymously submitted Glassdoor reviews, Lush employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Lush. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Lush?

58% of Lush employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lush 3.5 out of 5 for work life balance, 3.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Lush?

Sales Assistant (575) , Sales Associate (324) , Supervisor (141) , Retail Sales Assistant (61) , Sales Ambassador (48) , Production Assistant (44) , Retail Sales Associate (40) , Seasonal Sales Associate (40) , Store Manager (38) , Sales (34) , Retail Assistant (32) , Manager (27) , Shop Assistant (24) , Trainee Manager (22) , Stock Assistant (21)

What are the pros of working at Lush according to real employee reviews?

"The pay is good and you get a good discount on items" ((in 165 reviews)); "Great Enironment and People!" ((in 118 reviews)); "All good and great team" ((in 104 reviews)); "The training they provide is good." ((in 101 reviews)); "The 1/2 price discount and the friendly staff and learning about different ingredients and how products are made." ((in 99 reviews))

What are the cons of working at Lush according to real employee reviews?

"Poor management and lies about being an ethical company" ((in 202 reviews)); "Managers always watching how well you’re upholding the sales standards which can make the job feel pressured sometimes." ((in 105 reviews)); "Long hours and bad to work into the night" ((in 42 reviews)); "One particular supervisor always had something to criticise, you could never do anything right, definitely not someone you could go to for help." ((in 36 reviews)); "I don’t get how you want us to make big transactions but pay us low salaries" ((in 35 reviews))

Lush reviews

Compare reviews

3.7

58% would recommend to a friend

(2,210 total reviews)

Mark Constantine

52% approve of CEO

36% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.1

Senior management

3.0

Career opportunities

Lush has an employee rating of 3.7 out of 5 stars, based on 2,210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Aug 8, 2016

Sales Assistant

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

50% Discount and friendly atmosphere

Cons

You need to know a lot about the products and managers can be pushy

Lush Response

9y

Hello, Thanks for taking the time to review Lush on Glassdoor. Your feedback is really valuable to us as we are constantly working on improving the experience for staff at Lush. Thanks again for your review. The Lush Team x

5.0

Aug 7, 2016

Store Manager

Store manager

Recommend

CEO approval

Business Outlook

Pros

Lush is the best thing that has ever happened to me. Amazing company, fantastic benefits, unbelievable atmosphere

Cons

Lush is just growing to its full potential, you have to be able to roll with the punches through the growing pains... But Worth it

3.0

Aug 2, 2016

Not a bad company to work for, but not the best either.

Sales associate

Recommend

CEO approval

Business Outlook

Pros

50% discount good bonus's if you hit your monthly target. christmas time you can earn up to 20% more on top of wage. Flexible with staff hours well my shop was. Friendly lots of freebies

Cons

Product knowledge!! soooooo much stuff to learn, can be quite daunting when you first start. Also Lush are massive on mystery shoppers, i think you have one a month. easy to tell who they are though when they start asking what makes the bath bombs fizz and where we source ingredients from. Hard work!! mentally tiring always have to be upbeat with customers. Not enough pay for the amount of knowledge you have to remember. expected to demo all the time and push for add on sales. they encourage you to pounce on customers, can be quite off putting. Cleaning! I think I cleaned more in the shop than I did my own home.

Lush Response

9y

Thanks for taking the time to right some feedback on Glassdoor. We take all these reviews on board as we are constantly trying to improve our staff experience. The points you raised are really important and will be passed on. Best wishes, The Lush Team

Viewing 2104 - 2106 of 2,210 Reviews

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Lush

Lush reviews

Ratings by category

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Reviews by job title

Sales Assistant

Store Manager

Not a bad company to work for, but not the best either.

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