Does Lush pay their employees well?

According to anonymously submitted Glassdoor reviews, Lush employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Lush. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Lush?

58% of Lush employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lush 3.5 out of 5 for work life balance, 3.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Lush?

Sales Assistant (575) , Sales Associate (324) , Supervisor (141) , Retail Sales Assistant (61) , Sales Ambassador (48) , Production Assistant (44) , Retail Sales Associate (40) , Seasonal Sales Associate (40) , Store Manager (38) , Sales (34) , Retail Assistant (32) , Manager (27) , Shop Assistant (24) , Trainee Manager (22) , Stock Assistant (21)

What are the pros of working at Lush according to real employee reviews?

"The pay is good and you get a good discount on items" ((in 165 reviews)); "Great Enironment and People!" ((in 118 reviews)); "All good and great team" ((in 104 reviews)); "The training they provide is good." ((in 101 reviews)); "The 1/2 price discount and the friendly staff and learning about different ingredients and how products are made." ((in 99 reviews))

What are the cons of working at Lush according to real employee reviews?

"Poor management and lies about being an ethical company" ((in 202 reviews)); "Managers always watching how well you’re upholding the sales standards which can make the job feel pressured sometimes." ((in 105 reviews)); "Long hours and bad to work into the night" ((in 42 reviews)); "One particular supervisor always had something to criticise, you could never do anything right, definitely not someone you could go to for help." ((in 36 reviews)); "I don’t get how you want us to make big transactions but pay us low salaries" ((in 35 reviews))

Lush reviews

3.7

58% would recommend to a friend

(2,210 total reviews)

Mark Constantine

52% approve of CEO

36% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.1

Senior management

3.0

Career opportunities

Lush has an employee rating of 3.7 out of 5 stars, based on 2,210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Aug 13, 2016

Downhill ride.. | Lush Oxford Street

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

Fantastic ethical outlook, great 50% discount, can be fun, interesting interactive environment. Daily positive customer interactions, high pay, entertaining, a unique experience.

Cons

Disorganised management, lack of respect and voice for SAs, pushy customer service approach, mentally draining, no 'off' days (always required to be 100% upbeat), cliquey, severe lack of communication amongst management, favouritism, huge waste of product daily at back-of-house, deafening music (can't hear self or customers), severe lack of positive reinforcement for hardworking SAs, lack of incentive, incentives removed (including full external 'fun' training days), bullying by supervisors, pressure, SAs treated like children, SAs not supported by management even when filing complaint or asking for help, lack of security (!) and more. As another recent reviewer has said, a lot has changed recently for the worse and management is terrible.

Lush Response

9y

Thanks for taking the time to right some feedback on Glassdoor. We take all these reviews on board as we are constantly trying to improve our staff experience. The points you raised are really important and will be passed on. Best wishes, The Lush Team

5.0

Aug 11, 2016

seasonal sales assosiate

Seasonal sales associate

Recommend

CEO approval

Business Outlook

Pros

Such an amazing friendly company! Interview was very relaxed and friendly was asked too make a presentation about a campaign you would hold in store over summer.

Cons

Its not for a quite shy person, you have to be quite, bold, confident and out going otherwise you will probably not enjoy it.

Lush Response

9y

Hello, We're really pleased to hear that you enjoyed your time at Lush and you found us a warm company to work for. Thank you for taking the time to write a review. The Lush Team x

4.0

Aug 10, 2016

Sales Assistant at Lush Oxford Street

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

Ethical company. 50% discount on products. Training days. Employee assistance programme for mental health. Opportunities to work in different parts of the business.

Cons

Lack of positive or developmental feedback which meant you didn't know how you were progressing. Poor communication between different members of management. Very cliquey.

Lush Response

9y

Hello, Thanks for taking the time to review Lush on Glassdoor. Your feedback is really valuable to us as we are constantly working on improving the experience for staff at Lush. Thanks again for your review. The Lush Team x

Viewing 2101 - 2103 of 2,210 Reviews

Jobs at Lush

Summer Seasonal Ambassador - Lenox Square

Retail Construction Project Manager

Part Time Floor Leader - Lenox Square

Casual Sales Ambassador - Oxmoor Center

Part Time Floor Leader - Perimeter Mall

Lush

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Downhill ride.. | Lush Oxford Street

seasonal sales assosiate

Sales Assistant at Lush Oxford Street

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