Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Lush

      Engaged Employer

      Lush reviews

      3.7

      58% would recommend to a friend

      (2,210 total reviews)
      avatar

      Mark Constantine

      52% approve of CEO

      36% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.5

      Work/Life balance

      3.5

      Compensation and benefits

      3.1

      Senior management

      3.0

      Career opportunities

      Lush has an employee rating of 3.7 out of 5 stars, based on 2,210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      4.0
      Jul 15, 2016

      The Company is Great, some room for improvement

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great discount Fast-paced Get to meet lots of interesting people Unique products The company loves feed-back on products from the staff The company actively finds alternatives to animal testing and supports lots of charities Veggie and Vegan friendly

      Cons

      Nightmare at Christmas. As each store is individual if you have an issue that needs HR's help, not much is really done. No two stores are run the same, the customer service and products are but the management styles can be completely different. When I started you were given some products when they had a launch for free, this did not happen towards the end of my employment, you had to purchase them to be able to try them, but were supposed to be experts on how they worked when selling them to customers

      avatar
      Lush Response
      9y
      Hello, Thank you for your review. We love to hear your feedback (as you mentioned) and it is great to see it. Your review seems really fair with a balanced set of Pro's and Con's that you have drawn up. It seems that you enjoyed your time with Lush and we are really pleased to hear this. The individuality some aspects of each store is something that we promote but I also understand how it means that each store is different! Thanks again for your review. The Lush Team x
      4.0
      Jul 13, 2016

      Woes of a stock boy

      Stock assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      50% discount and very accommodating staff. Lush are really paving the way forward in equality and diversity and although I didn't personally benefit from this, the staff and company policies are really generous. The work wasn't particularly stress full either - delivery days were busy and Christmas was pretty nightmarish but Jan - November, fine.

      Cons

      I was restricted on speaking to customers and actively told not to do so. That then went onto being told not to speak to other members of staff unless it's about the work. I felt like an unvalued cog, and the workload was made out to be far more stressful than it was - I had days so quiet that I cleaned out all the cabinets in the back and bleached them. Not part of job description, just something to do.

      avatar
      Lush Response
      9y
      Hello, Thank you for your honest review here and I am glad to hear that you enjoyed your time at Lush. There is a lot of cleaning involved in the role that you were doing, it's important to us that our fresh products are stored in the best condition possible, but understand that this is not always the best part of the role. Thank you for taking the time to respond, your feedback is really valuable to us.
      4.0
      Jul 4, 2016

      Fun and vibrant retail sales experience

      Retail sales assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Store Managers are always highly supportive and friendly. As retail sales assistants, we are all trained to be friendly and supportive of each other, and cultivate a fun and welcoming environment, to welcome our guests and cater for them in the best way possible. The lovely retail staff are a big reason why this job is fun. This job requires you to learn the details of the products in order to convey them accurately to the consumer. It also requires you to manually demonstrate the product on the consumer or in the shop. This job is great for you to practise thinking on the spot when greeting and dealing with customers. The more sales you make, the more you can get a small monthly bonus.

      Cons

      Some days, the hours get very long and tiring - it's manual work on your feet for the day after all. As retail sales assistants, we aren't given much of a break time. For a full 8-hour work period, we get 50 minutes break-time - and depending on how many staff are there on the day, it's not as flexible to divide into small breaks to your preference.

      Viewing 2107 - 2109 of 2,210 Reviews
      Related searches: Lush jobs | Lush salaries | Lush benefits | Lush interviews
      ReviewsLush reviews

      Glassdoor has 2,753 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.