Lush reviews

3.7

58% would recommend to a friend

(2,210 total reviews)
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Mark Constantine

52% approve of CEO

36% positive business outlook

Lush has an employee rating of 3.7 out of 5 stars, based on 2,210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
4.0
Aug 21, 2016
Recommend
CEO approval
Business Outlook

Pros

• Really friendly working atmosphere • Very helpful senior staff introduc you to the work environment in a comprehensive manner and make you feel at ease • Lots of lovely Lush goodies- I wasn't picked for the job past the final stage of the interview process, but they still gave me lots of lovely soaps! • Good feedback on how to improve and very encouraging to unsuccessful applicants

Cons

• Very high stress working environment • Difficult to ask for help while on the job • Need to have a lot of energy and enthusiasm- will not get picked if you stand to the side, so get ready to be assertive and very bubbly on duty!

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Lush Response
9y
Hello, We're really pleased to hear that you enjoyed your time at Lush, enjoyed the products and found the staff helpful. We understand that the environment is busy to work in sometimes and appreciate your work for the company! Thank you for taking the time to write a review, your comments are really valuable to us. The Lush Team x
1.0
Aug 18, 2016
Recommend
CEO approval
Business Outlook

Pros

staff discount in depth training allowed coloured hair piercings are allowed you will always smell nice

Cons

Two faced staff favouritism pressurised to look and act a certain way lies about the brand and staff (having to pretend to be vegetarian etc) dry hands from demoing products

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Lush Response
9y
Thank you for your review, your comments are valuable to us. I'm sorry to see that your experience with Lush has not been 100% positive. We take on board your comments and would welcome further feedback. Please feel free to email retail.support@lush.co.uk
3.0
Aug 15, 2016
Recommend
CEO approval
Business Outlook

Pros

Looking back at when I opened the store, great atmosphere, excitement and full on support from management was received. Full informative training days were an absolute blast. Great ethics, London living wage & 50% discount.

Cons

- Constant changes in management have caused communication problems. Stop hiring incompetent supervisors who end up leaving after a short while! Poor communication among staff members, things that should be included in weekly newsletters are always missed out. New recruits are working with no prior training dropping the standards. It's just not a great vibe anymore. Some managers are very patronising (e.g. Someone who's name starts with H) and recent cash discrepancies have created a culture of distrust and have generally been making staff's lives miserable.. For example we have to stay behind after our shift has ended just because the cash team haven't taken us off tills on time. Also, we throw away ridiculous amounts of bath products everyday, and staff aren't allowed to take them home like we use to be able to.

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Lush Response
9y
Thank you for taking the time to add your feedback here. It is really important to us that we understand the experiences of our staff. We take on board your comments and would welcome further feedback. Please feel free to email retail.support@lush.co.uk
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Glassdoor has 2,753 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.