Lush reviews

3.6

55% would recommend to a friend

(2,221 total reviews)
avatar

Mark Constantine

52% approve of CEO

35% positive business outlook

Lush has an employee rating of 3.6 out of 5 stars, based on 2,221 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Oct 29, 2019

disrespectful

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

nothing really there are "some" nice staff... the rest are rudeee

Cons

favourites, rude, neglecting, lack of sympathy

3.0
Sep 9, 2019
Recommend
CEO approval
Business Outlook

Pros

- Consistently hiring amazing, talented people from diverse backgrounds and experiences. - Very fun and outgoing with a nurturing atmosphere, any one is welcome! - Great place for young people to learn people skills and gain confidence (mainly because you don't have a choice but to be confident) - Massive discount (maybe this has changed?) - Opportunity to get involved with charities/volunteering

Cons

- The focus on sales is absolutely relentless. This is what exhausted me the most. Managers don't take into account people's needs or respect the customer's boundaries. The "sales script" is chilling. - This isn't just a job, you have to LIVE it and BE it every single day. I found it to be a little "cult" like in the end and if you don't believe in every single campaign and "drink the kool aid" it can feel a bit isolating. - If you're an introvert or someone who is a bit shy you will find this company a challenge as they really play to the loud and proud personality style (at least in the North American market) which after three years working there had a negative effect on my mental wellbeing. - Expected to do in store foot treatments on strangers for minimum wage

5.0
Aug 6, 2019
Recommend
CEO approval
Business Outlook

Pros

Working for such a well known company, and having the respect from the head office is incredible. The opportunities offered, such as working show cases etc. is incredible, and you have so many chances at making a big difference. the pay is also awesome, and getting paid not to work your birthday is a nice perk!

Cons

In house management can favour their friends for promotions etc. and it seems like if head office like your manager, they won't listen to your complaints. I also found that 'helping hands' did nothing, and told your manager whatever you said. Not sure if this happens everywhere, but it did in our store. However, everyone under the managers were a tight knit family.

Viewing 178 - 180 of 2,221 Reviews

Glassdoor has 2,765 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.