Lush reviews

3.6

55% would recommend to a friend

(2,221 total reviews)
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Mark Constantine

52% approve of CEO

35% positive business outlook

Lush has an employee rating of 3.6 out of 5 stars, based on 2,221 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Jan 30, 2020

From hippy utopia to 1984

Recommend
CEO approval
Business Outlook

Pros

Good intentions, ethics & origins behind the company and ingredients. Originally was the perfect job with a sense of community and support.

Cons

Totally depends who your manager is as to your experience working there. First manager was supportive and genuinely engaged with brand ethics and staff; new manager has changed the store into a profit over people machine where those seen as weak (e.g. physical/mental health/disability or not willing to follow orders blindly which go against company/legal procedures etc) are weeded out and harassed or bullied until they leave. Career development only for people personally favoured by the manager. Health and safety procedures and basic hygiene not followed. Increasingly higher levels of supervision and questioning on staff's every move. Poorly managed disciplinary and grievance processes. No HR department or area managers. Discriminagory and bullying culture in upper management and mentors. Changes to contracts without consent. Incorrect pay and working time directive issues. Denial of employment rights. Unethical treatment of staff. Many more just within one store!

1.0
Nov 25, 2019
Recommend
CEO approval
Business Outlook

Pros

The pay is good and you get a good discount on items

Cons

Management expects you to do their job for them and gives no thanks, instead the second you make a small mistake the manager forces you to quit (because they know they can’t fire you). Managers are very young and there is no HR or area managers so if your manager is doing something illegal, immoral, or unethical you have no one to report it to. If your manager doesn’t like you they cut your hours and put you on days they’re not in.

3.0
Oct 31, 2019
Recommend
CEO approval
Business Outlook

Pros

You get excellent pay! Lots of free goodies and amazing 50% discount (even on spas!!). In depth training about skincare, haircare etc. And it's not just the type of training you'll only be able to apply in Lush, it's information I've used since to purchase products. It has helped me understand my skin and hair more! You also get to meet like-minded people and form long term friendships.

Cons

Although all of the pros are really brilliant, I'm not sure if it's worth the stress and pressure that comes with the job. If you don't approach a customer within 2 minutes of them stepping into the store you are given 'feedback' and told you aren't doing your job. The supervisors and managers are constantly watching you and it's very unsettling. I'm a confident person and even for me, it was very hard to do my job while having someone spy on me. I just knew after every single consultation that I would have, a supervisor would come over to me and ask me "why didn't you mention this? why didn't you try to sell more products? etc, etc". Sometimes you really just want a human interaction with customers, and the management at Lush doesn't allow that. You have to be a robot for management to like you and for them to think you're doing a good job. And I'm sorry, but if you've reached that point then that means you've sold your soul to the company because no one can be that damn preppy 24/7, it is inhumane.

Viewing 175 - 177 of 2,221 Reviews

Glassdoor has 2,765 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.