Does Lush pay their employees well?

According to anonymously submitted Glassdoor reviews, Lush employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Lush. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Lush?

58% of Lush employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lush 3.5 out of 5 for work life balance, 3.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Lush?

Sales Assistant (575) , Sales Associate (324) , Supervisor (141) , Retail Sales Assistant (61) , Sales Ambassador (48) , Production Assistant (44) , Retail Sales Associate (40) , Seasonal Sales Associate (40) , Store Manager (38) , Sales (34) , Retail Assistant (32) , Manager (27) , Shop Assistant (24) , Trainee Manager (22) , Stock Assistant (21)

What are the pros of working at Lush according to real employee reviews?

"The pay is good and you get a good discount on items" ((in 163 reviews)); "Great Enironment and People!" ((in 123 reviews)); "The 1/2 price discount and the friendly staff and learning about different ingredients and how products are made." ((in 102 reviews)); "Good training and employee discounts" ((in 99 reviews)); "All good and great team" ((in 97 reviews))

What are the cons of working at Lush according to real employee reviews?

"Poor management and lies about being an ethical company" ((in 198 reviews)); "A couple of the managers have created an atmosphere of making staff turn against each other in order to feel accomplished." ((in 104 reviews)); "Long hours and bad to work into the night" ((in 43 reviews)); "Only one male supervisor is actually good at his job, girl supervisors want to help but have no power, team nice but catty atmosphere" ((in 43 reviews)); "LOW SALARIES believe me we don’t get paid enough even though we’re pressured most of the time" ((in 39 reviews))

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Lush

Lush reviews

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3.7

58% would recommend to a friend

(2,210 total reviews)

Mark Constantine

52% approve of CEO

36% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.1

Senior management

3.0

Career opportunities

Lush has an employee rating of 3.7 out of 5 stars, based on 2,210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Oct 23, 2025

Interesting and varied

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

Overall supportive environment, very hands on, encouraged to learn as much about the ingredients as possible and lots of opportunities for self development. Lots more interaction with kids than I realised when I started.

Cons

Management style is definitely changing post-covid and is more business focused than before, still, I believe, enjoyable compared to other retailers but it has definitely shifted and a lot of longer term employees are struggling a bit with the shift. If you have experience elsewhere I don't think this should be offputting tho tbh.

4.0

Oct 22, 2025

Not enough pay for what is expected of you

Manager in training

Recommend

CEO approval

Business Outlook

Pros

-Great ethics -Enjoyable work environment -Great benefits

Cons

-They’ve changed the training structure so it’s not as streamlined -Communicate with different departments is difficult -Different departments are heavily understaffed which leads to delayed support for retail teams

5.0

Oct 22, 2025

Positive

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

- Great Feedback - Fun and interactive tasks

Cons

- Some employees are let off quick easily

Viewing 112 - 114 of 2,210 Reviews

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Interesting and varied

Not enough pay for what is expected of you

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