Does Lush pay their employees well?

According to anonymously submitted Glassdoor reviews, Lush employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Lush. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Lush?

58% of Lush employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lush 3.5 out of 5 for work life balance, 3.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Lush?

Sales Assistant (575) , Sales Associate (324) , Supervisor (141) , Retail Sales Assistant (61) , Sales Ambassador (48) , Production Assistant (44) , Retail Sales Associate (40) , Seasonal Sales Associate (40) , Store Manager (38) , Sales (34) , Retail Assistant (32) , Manager (27) , Shop Assistant (24) , Trainee Manager (22) , Stock Assistant (21)

What are the pros of working at Lush according to real employee reviews?

"The pay is good and you get a good discount on items" ((in 162 reviews)); "Great Enironment and People!" ((in 120 reviews)); "The training they provide is good." ((in 101 reviews)); "The 1/2 price discount and the friendly staff and learning about different ingredients and how products are made." ((in 98 reviews)); "Worked there for 10 years as my team was great." ((in 98 reviews))

What are the cons of working at Lush according to real employee reviews?

"Poor management and lies about being an ethical company" ((in 194 reviews)); "Long hours and bad to work into the night" ((in 42 reviews)); "One particular supervisor always had something to criticise, you could never do anything right, definitely not someone you could go to for help." ((in 40 reviews)); "LOW SALARIES believe me we don’t get paid enough even though we’re pressured most of the time" ((in 38 reviews)); "Bullying is rife and head office are aware of the issue but refuse to do anything about it." ((in 31 reviews))

Lush reviews

3.7

58% would recommend to a friend

(2,210 total reviews)

Mark Constantine

52% approve of CEO

36% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.1

Senior management

3.0

Career opportunities

Lush has an employee rating of 3.7 out of 5 stars, based on 2,210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Jan 17, 2023

Avoid at all costs - Oxford Street Branch

Retail sales assistant

Recommend

CEO approval

Business Outlook

Pros

Free products from time to time

Cons

Work culture/management culture is extremely toxic Favouritism is prevalent throughout No scope for progression Lack of diversity among management level Childish staff members as they recruit far too many young people

2.0

Jun 24, 2022

Lush Singapore is different from Lush UK

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexibility of hours Great and fun colleagues Staff discount Free products/samples Great culture

Cons

Lower than market rate salaries Lack of transparency for wages and bonuses No annual wage supplement No proper bonus scheme Limited career progression or development Senior management does not take any feedback seriously and does not listen to staff No proper appraisal/performance reviews tagged to rewards Senior management just cares about sales and nothing else

2.0

Jun 23, 2022

It was good until it wasn't.

Manager

Recommend

CEO approval

Business Outlook

Pros

I loved my team. The people in my shop ended up becoming lifelong friends of mine. I would do anything for them and am so thankful for my time at Lush because of them. I also loved collaborating with the hiring team they were always so nice and so helpful. I had lots of fun at Lush in the beginning of my time there and I felt very passionate about my job.

Cons

The lack of communication between corporate and the retail team was infuriating. Whenever I did get the chance to communicate with someone in HR/communications, the team members were condescending and it seemed like they had no idea what it was like to actually be working in shop. I worked so hard until I felt like I had no support left from my higher ups who weren't in shop. Additionally, once you get to the store manager level its hard to see any clear path of growth to stay with the company. It truly felt like a dead end.

Viewing 52 - 54 of 2,210 Reviews

Jobs at Lush

Summer Seasonal Ambassador - Lenox Square

Retail Construction Project Manager

Casual Sales Ambassador - Oxmoor Center

Part Time Sales Ambassador - Easton Town Center

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Lush

Lush reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Avoid at all costs - Oxford Street Branch

Lush Singapore is different from Lush UK

It was good until it wasn't.

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