Lush reviews

3.7

58% would recommend to a friend

(2,210 total reviews)
avatar

Mark Constantine

54% approve of CEO

36% positive business outlook

Lush has an employee rating of 3.7 out of 5 stars, based on 2,210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Feb 25, 2013

Fun in the shops but poisonous behind the scenes

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The job can be fun in store. There is staff discount and lots of activity so it's not as boring as other retail jobs.

Cons

Paid less than other similar jobs (on all levels). When you see what a culture of bullying and lies is behind the scenes you feel like an idiot for believing it's an "ethical" business. The company is run on fear and paranoia and you are not allowed to have a private life. You have to worship Mark and you have no strong career prospects unless you are a member of the family.

2.0
Jun 10, 2024

The people are great, the business is trying

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Lush is a business that at its heart truly lives and breathes its values and ethics - especially in terms of environmental and animal rights - Not corporate at all, people are human, and are super friendly - If you're lucky you can admit if you have no clue what you're doing - Living wage from a retail perspective (Sales/ Supervisors) - It is truly a business like no other, and for better or worse you will get experience that you'd never dream of getting elsewhere - The people are everything, I have met some of the best and worst people in this business - It's always a group effort, there's always someone you can hop on a call with and have a small vent and crack on with solving the problem together - The people, because some of them really are that incredible

Cons

- Support teams are NOT paid nearly enough and whenever there is a living wage increase it is never filtered up to mid-level roles. - You're constantly working harder to be paid what you should originally have been made - Overworked / undervalued - ED&I is a joke that senior management/ the directors will never take seriously - The people - very clicky in certain areas, if a director doesn't like you, they will end your career. - Retail managers are horrific and need training, causes HR endless issues - HR have and will push people about by denying accessibility, or through allowing racism to happen rather than performance actioning their staff or managers. - You're expected to do 3 people's jobs - Senior leads, directors & founders do not have a single clue - Weaponised incompetence is RIFE - Appalling attitudes to inclusivity despite some great people doing fantastic work (Who do not get paid enough, and always get shut down by higher ups)

1.0
Jun 4, 2024

Where do I BEGIN!

Recommend
CEO approval
Business Outlook

Pros

The West Edmonton Mall shop in particular is nothing short of a joke. The current manager, has no spine whatsoever. What a lovely woman , but you have no business in managing anything. Your MIT, even worse. Incompetent doesn’t even begin to describe this store. If you’re looking for a job to loathe, and turn you into the worst version of yourself, make sure you apply to the West Edmonton Mall location. The whole thing is a sinking ship. This store needs to dissolve because I don’t think there is any saving it. Your “leaders” should not even legally be allowed to own a fish, let alone manage a group of actual people. Borderline abusing the few employees who aren’t a train wreck and making them take on a work load of 3 people, and rewarding them a nicely wrapped gift of NOTHING for it. You could call out 2 seconds before the start of your shift several times a month and no one will bat an eye and every employee who is actually capable of doing their job will suffer for it. The memes about LUSH employees exist for a reason. Someone will literally wake up and decide their chakras didn’t align that day and call in to work. Uh oh- a customer had attitude? Better go cry about it in the back room for an hour and then go home. Working here was a fever dream- I actually could not believe my eyes and ears every single day I walked through those doors. They actively seek out employing people who are barely functional human beings.

Cons

Hmm, let’s see… everything was terrible!

Viewing 40 - 42 of 2,210 Reviews

Glassdoor has 2,753 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.