Wonderful job... unless they decide they don't like you
Pros
Abundance of product knowledge to be gained (providing you receive the appropriate training). Excellent discount (50%!) and the occasional free items. Bright and bubbly atmosphere. For the most part they are a very open and accepting company to work for in terms of sexuality, gender identity, disability etc (obviously depending on management). Aside from an apron and a lanyard, there is no real uniform requirement any more so employees can dress however they want within reason; there is also no rule against hair colours or styles, nails, makeup, etc.
Cons
If management decide they don't like you, you're done for. It doesn't matter how long you've been there or how good you are at your job, they'll find things you've done wrong and nitpick and blow them out of proportion and you'll end up with a target on your back. I watched excellent colleague after excellent colleague leave Lush after experiences like this, and eventually my turn came. If the reprimands had been limited to things I was ACTUALLY doing wrong (because by no means am I saying I was the perfect employee in every way, obviously I had my moments) then I wouldn't hold anything against them. But they would take minor faults and escalate them out of proportion, exaggerate and twist things to make me look bad and worst of all made me a scapegoat for multiple things up to and including a bogus complaint. Myself and the other colleagues these things happened to were told not to discuss anything with anyone else- of course, they tell us this because the moment we do talk about it, we find out that what they're doing is wrong and unwarranted. TLDR if management decides they don't like you, they will find ways to bully you out. They will be two-faced about it. They won't care if they're losing an asset to their team. If they decide that you've overstayed your welcome, they'll stop at nothing to get you out. Then there's the contracts. They ask for full time availability only to turn around and offer you inconsistent 4 hour shifts. They boast their liveable wage but don't actually give you enough hours to make that relevant- you'd be better off at a minimum wage job that actually gives you long hours, trust me. If your availability isn't completely open, you will be guilted over this. And again, if you are not well liked you will be given the short straw and receive fewer hours/worse shift patterns. You will also be expected to leave your personal life at the door and head out onto the shop floor with a stiff upper lip mentality. You are told to think of your sales shift as a performance- if you're not feeling happy and bubbly, tough. Pretend. Which is standard in customer facing jobs anyway but at Lush it's so much more emphasised.