Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 662 reviews)); "Good Work Life Balance and WFH" ((in 599 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 460 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 443 reviews)); "Good culture and down to earth coworkers" ((in 180 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 387 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 155 reviews)); "Lots of layoffs and re" ((in 151 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "low salary and non timely promotions" ((in 127 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

Lumen reviews

Compare reviews

3.4

58% would recommend to a friend

(7,767 total reviews)

Kate Johnson

72% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Apr 17, 2026

Competitive salary overshadowed by micromanagement and pressure

Account manager

Recommend

CEO approval

Business Outlook

Pros

Salary is competitive compared to other companies.

Cons

Leadership will Micro manage Contstant change and High monthly quota.

Lumen Response

1mo

Thank you for sharing your feedback with us. We value your input! We know how impactful micromanagement and change are, so we're sorry to hear that you faced challenges here. We believe in helping everyone to reach their full potential. This will help us take any necessary action. Great to hear that you valued our compensation practices! Thank you again for your feedback. We wish you all the best as you continue on with your career.

3.0

Apr 13, 2026

Flexible hours and nice coworkers, but poor management

Lead information systems security officer

Recommend

CEO approval

Business Outlook

Pros

FTO, flexible hours, nice coworkers

Cons

Management was awful, understaffed and no means to improve processes

Lumen Response

1mo

Thank you for sharing your feedback with us. We're determined to get better every day, so we value your feedback about management. We're committed to helping our leaders grow so that we can all succeed together, and your review will help us more clearly take any necessary action. We're glad to hear you valued our FTO, agile working model, and work culture! We wish you all the best as you continue on with your career.

2.0

Apr 11, 2026

Internal disaster

Finance

Recommend

CEO approval

Business Outlook

Pros

Great job for executive level positions and AI engineers

Cons

Absolute disaster internally for any department outside of executive roles

Lumen Response

1mo

Thank you for leaving an honest review. We need feedback to learn about how we can improve. We're sorry to hear about your experience at Lumen. We recognize your experience with billing systems and leadership. We're committed to helping our leaders grow so that we can all succeed together. Your review will help us more clearly take any necessary action. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. We wish you all the best as you continue on with your career.

Viewing 25 - 27 of 7,767 Reviews

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Jobs at Lumen

Account Manager Senior - Inside Public Sector

Cybersecurity Assurance Analyst (Audit)

Senior Lead IT Engineer

Service Delivery Rep III

Lumen

Lumen reviews

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Reviews by job title

Competitive salary overshadowed by micromanagement and pressure

Flexible hours and nice coworkers, but poor management

Internal disaster

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