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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,785 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      49% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.7

      Diversity & inclusion

      3.4

      Culture & values

      3.3

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      3.0
      Dec 23, 2015

      sales

      Sales and care associate (call center) inbound
      Recommend
      CEO approval
      Business Outlook

      Pros

      fun fast paced company. challenging work with high volume of calls. work day goes by fast, because you are busy the whole day. Good job to learn and master sales techniques.

      Cons

      metrics were set higher than they should be. whole day is monitored by your call application. if you have to use the bathroom and dont have a break you need to us after call, which goes against metrics. Day is monitored by the second. 1 sec. late loging in goes against you. selling trumps all company objectives. Pay is extremely low for the amount of sales generated. 20 computer systems to manage during calls.

      3.0
      Oct 15, 2015

      Weak Union, scandalous management

      Field technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Union pay at a little over $30 an hour. 300 plus page Union contract which caps you at 8 hrs Ot per week should you decide to take it.

      Cons

      Management that ignores the Union contract

      3.0
      Oct 7, 2015

      Old-school Telco Challenged with Cloud-age Change Adoption

      It director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Seemingly trying hard to propagate a culture of trust, integrity, honesty and customer focus which is commendable. But when this is a strong focus, it must be a weakness. Acquisitions have been in the right spaces for growth and direction of IT industry.

      Cons

      Integrating acquisitions has been challenging, produced painful results of lost focus, diluted business interest and fueled inward self-preservation. Mid to higher (Director and above) of acquired Savvis Management repeatedly and often unconsciously make decisions based on self-preservation and unit's interest than company as a whole. Messages go out to empower management, putting customer "front and center" as focus of business decisions while decisions are self-preservation, short-sighted and short term cost conscious. Both product portfolios and sales force are struggling to decide where focus should be.

      Viewing 244 - 246 of 7,785 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,435 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.