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      Lumen

      Engaged Employer

      Lumen reviews

      sales - Sales and Care Associate (Call Center) Inbound Lumen Employee Review

      3.0
      Dec 23, 2015
      Sales and care associate (call center) inbound
      Recommend
      CEO approval
      Business Outlook

      Pros

      fun fast paced company. challenging work with high volume of calls. work day goes by fast, because you are busy the whole day. Good job to learn and master sales techniques.

      Cons

      metrics were set higher than they should be. whole day is monitored by your call application. if you have to use the bathroom and dont have a break you need to us after call, which goes against metrics. Day is monitored by the second. 1 sec. late loging in goes against you. selling trumps all company objectives. Pay is extremely low for the amount of sales generated. 20 computer systems to manage during calls.

      Explore other reviews about Lumen

      5.0
      Oct 17, 2025
      Field technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent work life balance and family friendly

      Cons

      Not enough growth in the field tech position

      avatar
      Lumen Response
      8mo
      Thank you for taking the time to write a review. We're determined to get better every day, so we value your feedback about balance and growth. Lumen's investment in our people is essential to our success, we're so glad to have your feedback on your experience. Thank you again, we're happy to have you on the team.
      4.0
      Jun 24, 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Lumen Response
      5d
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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