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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,785 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      8K reviews
      1.0
      Mar 9, 2016

      Outside Sales CenturyLink

      Outside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Benefits, great PTO plan, great co-worker's. Constant change in working environment, room to learn and grow personally and professionally. Training is excellent, especially sales training. Clients were incredible to work with especially in the indirect retail aspect of the job.

      Cons

      Under valued and Under Paid. No clue where monthly objectives came from nor would anybody within the company coudl explain how they came up with objectives. Decreased commissions year after year and increased objectives. Constant micro-mangement. More reports then time in the field to constantly bind you to your office.

      3.0
      Feb 23, 2016

      Can be good company to work for

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Compensation seems fair for the most part. The benefits are competitive and there are really nice programs and incentives to help manage your overall health Most of the managers I've worked with have been very good. Company is quick to implement changes where needed needed.

      Cons

      There have been a number of employee reductions and the expectation is doing more with less people, in some cases unreasonably so. Limited opportunity for advancement in the company to higher levels. Not as much focus on automation as needed, instead rely too heavily on manual work. Significant changes in direction occur frequently and you need to be willing/able to adapt.

      1.0
      Jan 16, 2016

      Not a great place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you are connected with the right people you will have a job for life, and may not have to work very hard at all.

      Cons

      Decision-making takes forever. Several 'good ole boy' networks exist with the company(s). As CTL is a mix of CenturyTel (Monroe), Embarq (Kansas City) and Qwest (Denver), there is a lot of internal bickering and back-biting at the top. Despite being based in Monroe, Denver seems to have the upper hand.

      Viewing 238 - 240 of 7,785 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,435 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.