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      Not a great place to work - Anonymous employee Lumen Employee Review

      1.0
      Jan 16, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you are connected with the right people you will have a job for life, and may not have to work very hard at all.

      Cons

      Decision-making takes forever. Several 'good ole boy' networks exist with the company(s). As CTL is a mix of CenturyTel (Monroe), Embarq (Kansas City) and Qwest (Denver), there is a lot of internal bickering and back-biting at the top. Despite being based in Monroe, Denver seems to have the upper hand.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      5d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      2.0
      Jun 29, 2026
      Margin analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits with remote work

      Cons

      Super unstable, coworkers getting laid off with no notice. Outsourcing jobs to India. The remaining employees expected to pick up the extra work.

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