Lumen reviews

Too many to list. Predatorial management, frequent comp plan changes designed to take away earnings, poor execution, misguided focus on Prism TV, and on and on and on....

Micromanagement is out of control. Short sighted leadership with no commitment to the market. They brow beat reps, practice a "do as I say, not as I do" mentality. Leadership has the mentality of small business AT&T and have no clue how to work with global accounts or seasoned sales professionals. Process are beyond broken, products cannot get installs, the back office is never held accountable and everything falls back onto the back of sales reps. You need a PHD in rocket science to figure out the commission plan and how you get paid. They have lost incredible reps because they never get paid. It is a toxic work environment and is only going to get worse. Local and regional management is the worst. With the impending merger of Level 3, it is even more of a disaster in the making.