Lumen reviews

3.4

57% would recommend to a friend

(7,782 total reviews)
avatar

Kate Johnson

70% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,782 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Nov 13, 2018
Recommend
CEO approval
Business Outlook

Pros

Work from home (only pro for working at this company)

Cons

- Zero chance of advancement or opportunity - Zero raises in over (at least) 3years - Expect to work hard and receive zero compensation - High expectations but zero responsibily taken at the senior/political level: Expectations have raised but nothing has been done in over 6-12 months to help fix the same issues at hand. - The problems and issues only continue to increase. -The company will implement new systems causing multiple issues throughout the entire company and still expect the same revenue to be brought in. When it’s not, they fail to pay attention or listen to those working at the customer level about where the issues are or help provide solutions to fix them. - No workflow: majority of the company uses Outlook for the workflow system because due dates are so far behind they become irrelevant. - Expect to always have angry customers because the company cannot meet customer expectations or due dates listed within internal systems. - Expect to chase teams/personnel to close past due tasks because they do not work off due dates. - Expect teams to hide behind DL Groups: when things go wrong, no one claims responsibility. - Expect to fix everyone else’s mistakes: internal teams do not take responsibility for their own errors and expect others to fix them.

2.0
Jul 6, 2018

Used to be a great place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits Former bonus structure Work-life balance - just don't get critically ill

Cons

High school mentality is frequently displayed by some management Bullying by supervisor to direct reports who (if they reported) were ironically RIF'd Questionable decision making by management that often times toed the ethical line.

2.0
Jul 3, 2018

Good, Bad & Ugly

Recommend
CEO approval
Business Outlook

Pros

Reputable company that offers several reliable services. Decent benefits and pay. Chance for career advancement in different areas. Financially stable.

Cons

Micromanagement that doesn’t encourage different views. Employees are treated as rookies regardless of experience or track record. One of the worst office enviroments I have encountered.

Viewing 214 - 216 of 7,782 Reviews

Glassdoor has 8,432 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.