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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,779 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,779 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      8K reviews
      3.0
      Jul 25, 2025

      Average

      Account director
      Recommend
      CEO approval
      Business Outlook

      Pros

      NIce work-life balance Good co-workers

      Cons

      Lack of accountability between departments Slow and cumbersome processes to quote and sell

      avatar
      Lumen Response
      10mo
      Thank you for taking the time to write a review. We need feedback like yours to continue to make Lumen a great place to work. We're pleased to hear that you enjoyed working with your former colleagues, and our commitment to a balanced work-life was evident throughout your time with us. We appreciate your honesty and transparency. One of our Core Operating Principles is 'Trust,' meaning we believe in doing what you say you will do, owning your mistakes, and only sharing information that is yours to share. We're disappointed to hear that wasn't a part of your experience. We thank you again for your review, and we wish you the best of luck with the next step in your career.
      4.0
      Jul 24, 2025

      Best Work/Life Balance

      Program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lumen is fully remote and the best decision I've ever made.

      Cons

      It's been challenging to solidify a promotion. Pay is moderate.

      avatar
      Lumen Response
      10mo
      Thank you for your review! We're happy to hear that you enjoy Lumen's work culture. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We also believe in a balanced work life, where our employees can take time for themselves and their loved ones to recharge. We appreciate your transparency as well. Lumen is committed to helping our employees reach their full potential. We hope you feel comfortable reaching out to your manager to discuss your concerns. Thank you again for your review and for everything you do with us!
      4.0
      Jul 22, 2025

      Good to work

      Sr software dev consultant ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's nice work life balance, improving on technology, first company to adopt AI and got much hope from AI, integrated AI everywhere in your day today life

      Cons

      Some are legacy applications and yet to improve on management to get into much competative

      avatar
      Lumen Response
      10mo
      Thank you for taking the time to write a review. We appreciate your feedback to help us improve. We're happy to hear that you enjoy working at Lumen and that your overall experience has been positive. Thank you again for your review and for all the work you do with us!
      Viewing 214 - 216 of 7,779 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,428 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.