Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 672 reviews)); "Good Work Life Balance and WFH" ((in 616 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 463 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 442 reviews)); "Good culture and down to earth coworkers" ((in 188 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 391 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 155 reviews)); "Lots of layoffs and re" ((in 142 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 138 reviews)); "Poor upper management and stressful" ((in 130 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)

Kate Johnson

72% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Apr 25, 2026

Effective new management but limited pay and growth

Sr. lead software engineer

Recommend

CEO approval

Business Outlook

Pros

New Management under Kate Johnson is very effective and have changed the culture of the company. Upgraded infrastructure, cloudification and streamlined processes

Cons

Too much work with relatively less pay - no career growth

Lumen Response

1mo

Thank you for leaving a thoughtful review about your experience at Lumen. We're determined to get better every day, so we value your feedback about career growth. We recognize your experience with performance reviews and industry opportunities. Lumen's investment in our people is essential to our success. With Dare to Lead skill-building, we are building a courageous culture that celebrates rumbling with vulnerability, living into our values, braving trust, and learning to rise. Developing these new skills supports and fosters our behaviors to help transform our culture at Lumen. Our Dare to Lead program is available to associates from leadership to individual contributor. We're glad you're enjoying new management, culture, upgraded infrastructure, cloudification, and streamlined processes. Thank you again for your feedback. We're glad to have you on board with us!

4.0

Apr 23, 2026

Great work life balance but slow growth and less pay increases

Software development engineer

Recommend

CEO approval

Business Outlook

Pros

Work Life Balance Lucky if working in good project, more growth then Lucky if managers, leads are great, more recognitions then

Cons

Less Promotions Less Hikes Old Tech Stacks

Lumen Response

1mo

Thank you for sharing your experience with us. We want to hear from people like you to learn how we can do better. We recognize your experience with promotions, hikes, and tech stacks. We believe in helping everyone to reach their full potential, so we are sorry to hear you have faced challenges here. We hope that you continue to enjoy work-life balance, project-based growth, and recognition from leadership. Thank you for being part of the Lumen team. We really appreciate your feedback.

4.0

Apr 23, 2026

Nice supporting team

Software qa engineer

Recommend

CEO approval

Business Outlook

Pros

Job secruity , Good People

Cons

Nothing as such . Everythiong is Good

Lumen Response

1mo

Thank you for sharing your thoughts. We appreciate your feedback. We're glad to hear that you valued our job security and culture. We believe in helping everyone to reach their full potential, so we can all succeed together. Thank you for all the time you spent at Lumen. We truly wish you the best of luck!

Viewing 19 - 21 of 7,766 Reviews

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Jobs at Lumen

Account Manager Senior - Inside Public Sector

Cybersecurity Assurance Analyst (Audit)

Senior Lead IT Engineer

Service Delivery Rep III

Lumen

Lumen reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Effective new management but limited pay and growth

Great work life balance but slow growth and less pay increases

Nice supporting team

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