Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 672 reviews)); "Good Work Life Balance and WFH" ((in 616 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 463 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 442 reviews)); "Good culture and down to earth coworkers" ((in 188 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 391 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 155 reviews)); "Lots of layoffs and re" ((in 142 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 138 reviews)); "Poor upper management and stressful" ((in 130 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)

Kate Johnson

72% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

May 13, 2026

Good work-life balance but no career growth

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

Lumen Response

2w

Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.

4.0

Apr 30, 2026

Flexible hours and great colleagues, but can feel stagnant

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Very flexible work hours, great people to work with

Cons

Things are slow to get moving and it's easy to feel stagnant if you let it happen.

Lumen Response

3w

Thank you for sharing your thoughts! We want to hear from people like you to learn how we can do better. We recognize that things can feel stagnant and that 3rd party vendors can be challenging. We are determined to have an open mind and a commitment to learning by seeing challenges, failures and change as opportunities for growth. Your review will help us take any necessary action. We're glad you value our agile working model and people! Thank you again for your feedback. We're happy to have you on the team.

3.0

Apr 27, 2026

Ok, but plenty of cost cutting

Lead financial analyst

Recommend

CEO approval

Business Outlook

Pros

Easy to get a job Not too high stress

Cons

Lots of cost cutting No yearly raise

Lumen Response

1mo

Thank you for your insight into working at Lumen. Because of feedback like yours, we get better every day. We're sorry to hear that you experienced challenges with cost-cutting and yearly raises. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We're glad to hear that you valued our hiring process and low-stress environment. We wish you all the best with the next step in your career. Thank you again for your feedback.

Viewing 16 - 18 of 7,766 Reviews

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Reviews by job title

Good work-life balance but no career growth

Flexible hours and great colleagues, but can feel stagnant

Ok, but plenty of cost cutting

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